Customer Experience Management | | Published June 11, 2013 Named One of theTop 10 Support Web Sites of 2013 by the Association of Support Professionals

TeamSupport is honored for having one of the industry’s best Web-based customer support solutions, one of the industry’s top customer service software solutions, has been honored for having of the Top 10 Web support sites of 2013 by the Association of Support Professionals (ASP), an international membership organization for customer support managers and professionals.

With one of the industry’s best cloud-based collaborative help desk software suites, TeamSupport was recognized in the Small Company category for its excellent online customer support. Interested in a free trial? Fill out the free trial form today to register.

“It’s a particularly gratifying honor because of the extensive criteria used by ASP to judge the sites,” says TeamSupport CEO Robert C. Johnson. “As a provider of collaborative support software, we at TeamSupport strive to model the same world-class service and support that we help our customers deliver. While the design and usability of our Web support is paramount, we are honored to be further recognized for the quality of our interactivity and engagement with customers.”

ASP’s annual competition, now in its 16th year, showcases excellence in online customer support service. A panel of judges selects winners with the best customer support service. A scoring system ranking uses 25 performance criteria including:

  • Overall usability, design, and navigation;
  • Knowledgebase and search implementation;
  • Interactive features; and
  • Community engagement.

“Web support continues to evolve rapidly,” says ASP founder Jeffrey Tarter. “We constantly update our scoring criteria to reflect industry trends, large and small, and this year we put a much larger emphasis on how a site supports external communities. There seems to be a genuine consensus that online forums and discussion groups are now a necessary feature for just about any state-of-the-art support site, and our current scoring reflects this consensus.”

The 10 winning sites will be profiled in a book, The 10 Best Web Support Sites of 2013, to be published by ASP in July.

To learn more about why TeamSupport is one of the best web-based customer service software on the market today, contact us now!

About TeamSupport, based in Dallas, Texas, strives to provide the best help desk software for customer support while delivering a collaborative customer service experience focused on customer care.

About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. It publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn. For more information, visit

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