Hints and Tips | | Published August 01, 2013

TeamSupport HelpDesk Tip: Modify or move the columns ticket views


2014 screen-ticket gridThe focus of our award winning help desk and knowledge base software is to help customer support teams to improve collaboration and efficiency.

We try to make TeamSupport’s online help desk management software as user friendly as possible to make organizing help desk tickets and tasks simpler.

A nifty feature of our help desk software is that team members can modify the orders of columns in views. The ability to move and change columns in the grids makes customizing easy so that a user can adjust the columns they want to see and make sure they are in their viewable area.

With this feature a user can now remove columns they find unnecessary and customize their view to just those that pertain to them.

Demo

Visit TeamSupport.com today to learn more about how you can help your team to be more efficient by incorporating customer support self service tools like a customer portal, knowledgebase and other integrated tools to allow your company to collaborate closely to achieve maximum customer success.