Better Customer Service | | Published January 23, 2013

TeamSupport Increases Functionality for Enterprise Customers

New version specifically designed for the needs of customer support teams of 100 or more representatives, the award-winning provider of service desk and collaborative customer support software, today announced the release of a new version of its software suite that significantly enhances its capabilities to meet the unique needs of larger organizations with customer support teams of 100 representatives or more.

The new software version features:

  • An expanded user rights management system that gives customer support managers expanded options for setting user controls so that, if they choose, support representatives have access to only specific sections of the application that are applicable to performing their jobs.
  • Expanded functionality to control which users have access to information about customer support issues—and how much access.
  • Additional formatting capabilities in tickets which allows users to embed images such as screenshots into customer replies
  • Dropbox integration so that companies can leverage Dropbox to store and share large files between co-workers and customers.

“As one of the premier customer support software suites on the market today, TeamSupport is quickly becoming the customer support application of choice for larger organizations with more than 100 seats (or service representatives)”, said Robert C. Johnson, CEO of TeamSupport.

“Although TeamSupport was built to help support teams communicate, collaborate and share information more easily, some organizations have unique needs specific to which team members can access what information—and when,” said Johnson. “TeamSupport’s new rights management capabilities give larger organizations the expanded flexibility to control access, manage internal security and have the flexibility to meet the needs of their specific customer support operations.”

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About TeamSupport is a web based helpdesk / servicedesk application built specifically for customer facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and features prominent clients around the globe.