Business Practices | | Published February 21, 2013

TeamSupport Named a CSM “Trend Setter”

For the second consecutive year, Info-Tech Research Group ranks the customer support software suite among the top 10 most recommended CSM providers, the award-winning provider of cloud-based collaborative help desk support software, has been named a “Trend Setter” in the Customer Service Management (CSM) market. It joins, Zen Desk and Parature in being ranked among the 10 most recommended CSM providers of the year, according to rankings released today by Info-Tech Research Group, the global provider of IT research and rankings for technology professionals.

Each year Info-Tech Research Group’s Vendor Landscape reports help enterprise IT decision-makers identify a short list of vendors for their IT programs depending on their needs. TeamSupport was one of only 10 vendors to be named to the organization’s 2013 list of recommended CSM providers.

TeamSupport was recognized in the Trend Setter category, which recognizes solutions that are deemed to include the most original or inventive product/service, or the most original or inventive feature of a product/service. In particular, it was recognized for its enhanced collaboration features, including its newly revamped Water Cooler tools that enable collaboration among service professionals and is based on activity streams and live chat—literally putting the “team” in TeamSupport.

It also scored highly in the areas of affordability and strategy.

To view the full report, “Vendor Landscape: Customer Service Management Suites,” click here.

“We are honored to be recognized by a leading source of industry research and analysis,” said Robert C. Johnson, founder and CEO of TeamSupport. “What makes TeamSupport unique is that it was built by customer support professionals for customer support professionals. We at TeamSupport know first-hand what it’s like to be in the trenches of customer support—especially in today’s highly competitive marketplace when every customer interaction matters. TeamSupport was built, and is constantly evolving, to meet the unique needs of today’s customer service teams and to enhance collaboration and communication within work groups and across organizations.”

Learn more about why TeamSupport is the trusted software provider for customer support teams across the globe, and explore TeamSupport’s many innovative features, by visiting

About TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.