B2B Customer Support | | Published April 11, 2013

TeamSupport Named a Finalist in the 2013 Hot Companies and Best Products Awards by Network Products Guide

We work hard at making our help desk software the best customer service solution out there. It is with great appreciation that we announce that TeamSupport.com, the award-winning provider of cloud-based collaborative customer support software, has been selected by Network Products Guide, the industry’s leading technology research and advisory guide, as a Finalist among the industry’s best IT products and services as part of its 8th Annual 2013 Hot Companies and Best Products Awards.

Singled out as one of the best IT products and services in the service delivery category, TeamSupport will be recognized at a special event hosted by Network Products Guide on May 7, 2013, in Las Vegas.

TeamSupport.com is a powerful, yet easy, cloud-based enterprise software to help support teams communicate, collaborate and serve customers better. While many software products take a traditional view of customer support, merely dealing with one ticket at a time, TeamSupport provides a holistic view of the customer, bringing visibility to everyone on the team and enabling full collaboration across teams to solve issues.

“We are honored to be named a Finalist in Network Product Guide’s rankings of the best of the best in the technology sector,” said Robert C. Johnson, CEO of TeamSupport. “As veterans of the software industry, my colleagues and I experienced many of the same challenges and communications breakdowns facing today’s help desk and service professionals. We built TeamSupport to address these issues head-on and deliver a seamless, best-in-class customer experience. ”

Some of TeamSupport’s most acclaimed features include:

Ticket integration. Customer requests via telephone, e-mail, chat or social media are integrated into the ticketing system. E-mails never fall through the cracks again!

Screen recording. Customers can record short videos of their issues (including voice commentary). Service representatives can find a solution rather than waste time trying to identify the issue.

Ticket automation. Support teams can set specific rules on tickets. One user created a rule to flag and escalate all communications from customers using words like “frustrated” or “angry.”

WaterCooler. This internal social media tool allows team members to participate in group discussions—in a private forum. Unlike a typical “message board,” the WaterCooler allows users to link online conversations to tickets, issues, groups or people to share information.

An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.


About TeamSupport.com

TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is the trusted software provider for customer support teams across the globe, and explore TeamSupport’s many innovative features, by visiting www.TeamSupport.com.

About Network Products Guide

As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The guide provides a wealth of information and tools including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com