Business Practices | | Published February 18, 2013

TeamSupport Finalist in 2013 Stevie Awards

TeamSupport’s collaborative help desk software named among the best
Contact Center and Relationship Management solutions of the year, the award-winning provider of service desk and collaborative customer support software, has been named a Finalist in the 2013 Stevie Awards for Sales & Customer Service in the categories of best Contact Center Solution and Relationship Management Solution. It joins Parature and in being ranked as an exemplary customer service software solution by a panel of independent judges from across the information technology industry.

The SteStevieawardslogovie Awards will be presented at its 2013 awards gala at the Paris Hotel in Las Vegas on Monday, Feb. 25.

TeamSupport, launched in 2009, is a customer support software-as-a-service (SaaS) developed for customer support teams. It was developed by individuals who worked in high-tech and software companies as CEO, software developers and Help Desk professionals.

“In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments,” said Robert C. Johnson, CEO of TeamSupport. “The customer experience was sacrificed in the process. Using our skills as software and customer support professionals, and drawing upon industry best practices honed in numerous workplaces, we built an innovative product that addresses the core issues facing support teams in a software suite that is sophisticated, yet very easy to use.”
TeamSupport, which today is a trusted software provider for prominent businesses across the globe, is more than just a ticketing system. Rather, it also helps customer service teams and departments collaborate and communicate more effectively, and stay organized better. TeamSupport’s most popular features include Ticket Deflection, which suggests possible solutions to customer issues before they call for help; e-mail integration, a “command central” that organizes communication and prevents them from falling through the cracks; screen recording to capture customer issues in real-time; and integration with Salesforce, Facebook, Dropbox and other widely used tools.

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About TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.