Customer Service Week 2013 is behind us – But your support team can keep the momentum going

The best help desk teams know that customer service can make or break your business. When customers are not satisfied with a service experience, they’ll take their business elsewhere.

Last week was Customer Service Week, a nationally recognized, weeklong opportunity to celebrate customer service and the impact it has on business growth. But just because this holiday has ended doesn’t mean that great service should, too.

Here at TeamSupport, a leader in customer support software, we share 5 ideas for keeping the customer service momentum strong, all year long!

1. Greet a customer with an upbeat attitude.
Enthusiastically greeting an unhappy or a confused customer will put them at ease and get the conversation started right.

2. Go the extra mile.
Resolve the customer support issue and ask what else you can do to improve their customer service experience.

3. Remind customers of your commitment to customer satisfaction.
Encourage customers to reach out with any future question – small or large.

4. “Think service” in everything you do.
From the first customer support issue to the last of the day, always keep superior service in mind.

5. Express your appreciation.
Tell the customer how much you appreciate their business and continued support.

Learn more about TeamSupport’s customer support software and discover why we are the best help desk and collaborative support software on the market, by visiting www.TeamSupport.com.