News & Announcements | | Published May 09, 2013

TeamSupport's Help Desk Solution Snares Gold in Network Product Guide’s 2013 Hot Products Competition

NetworkProductsGuide2013-150We strive to be the best help desk solution and make it our goal to always be seeking ways to make our help desk software better.

With that goal in mind, we are honored that TeamSupport's cloud-based help desk software was singled out as one of the best IT products and services of the year., the award-winning provider of cloud-based collaborative customer service software, has won a Gold award from Network Products Guide, the industry’s leading technology research and advisory guide. It received the honor in the magazine’s 8th Annual 2013 Hot Companies and Best Products Awards.

Singled out as one of the best IT products and services in the service delivery category, TeamSupport received the honor May 7 at an awards ceremony in Las Vegas.

“Winning the Gold honor in the technology sector is a fabulous accolade,” said Robert C. Johnson, CEO of TeamSupport. “Network Products Guide is a well-respected resource in our field, so to be honored among the best of the best truly affirms the hard work we do to help companies serve customers better than ever.”

TeamSupport’s cloud-based enterprise software helps support teams communicate, collaborate and serve customers better. While many software products take a traditional view of customer support, merely dealing with one ticket at a time, TeamSupport provides a holistic view of the customer, bringing visibility to everyone on the team and enabling full collaboration across teams to solve issues.

Some of TeamSupport’s highly touted features include:

•Ticket integration. Customer requests via telephone, e-mail, chat or social media are integrated into the ticketing system. E-mails never fall through the cracks again!

•Screen recording. Customers can record short videos of their issues (including voice commentary). Service representatives can find a solution rather than waste time trying to identify the issue.

•Ticket automation. Support teams can set specific rules on tickets. One user created a rule to flag and escalate all communications from customers using words like “frustrated” or “angry.”

•WaterCooler. This internal social media tool allows team members to participate in group discussions—in a private forum. Unlike a typical “message board,” the WaterCooler allows users to link online conversations to tickets, issues, groups or people to share information.

The coveted Hot Products award encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.

About TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe. Learn more at

About Network Products Guide Awards

As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The guide provides a wealth of information and tools including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit