If you’re a software company, you know tracking bugs can sure be a pain. After testing a new software feature to death, you finally decide to roll it out to every user but unfortunately the new feature has spawned bugs all over your software. Tickets are flying in left and right as your support team scrambles to understand the bugs and their impact on your business. But what if there was an easier way? Let’s look at the specifics of bug tracking and how customer support software can help.