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Getting the Focus of Customer Support Back on the Customer

Enhance Self-Service Portals with Efficient Workflows

Managing self-service portals can sometimes be a daunting task. Especially if you’re inheriting the work of others, finding a starting point for how to update your self-service content can feel like a major hurdle. Fortunately, we’re here to help! Here are some steps for creating efficient workflows for updating your self-service portals…

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Self Service Solutions For Your Customers: 5 Cool Things to Know

Some people think that self-service is just adding an FAQ or a product information page on their website. In reality, a true self-service solution can significantly alter not only the way customers communicate with you, but also how you communicate internally. Here are 5 cool things you didn’t know about customer self-service solutions and, more importantly, why you should implement these solutions to improve the customer experience.

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Customer Self-Service Portal: How it Helps Businesses

In the current era of technology, it seems like everyone has an internet connection in their pocket or purse. Not only do they use this connection to look at social media with their morning coffee, they also use it to get answers to any questions they may have for business.

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