Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS

When evaluating software, it’s easy to fall back on what you’ve done in the past. Your work computer likely has Windows and the Office suite installed directly on the machine, so why shouldn’t you have software for sales, customer support, marketing, or other industries right alongside it?

The 4 Best Customer Service Traits to Look for in Employees

It usually requires a special kind of person to succeed in customer service. These individuals are in constant contact with customers, which makes them symbols of how a business performs. Good customer service employees are eager to help; bad ones are eager for the day to be over.

If you’re a customer service manager looking to hire new agents, or if you’re an agent looking to do better at your job, there are certain traits to look for and improve upon. Here, we’re going to break down four of the best customer service traits, so you can optimize your service strategy and improve the overall customer experience.

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Free Whitepaper: Tiered Support is Dead

Learn why so many businesses have shifted away from tiered support to a data-driven collaborative customer support model.

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