12 Customer Service Skills All Great Agents Need

Great customer service agents are invaluable in any business. Not only can they make your customers happy in an instant, but they can completely change the perception of your company.

How to Choose Customer Support Metrics that Matter to Your Business

In the data-driven corporate world we work in, metrics are everything. And, thanks to so many technology solutions on the market, getting information is easier than ever before.

How to Maintain Accurate Customer Support Reports and Metrics

With more companies discovering the value of customer support, and how it’s now a profit center and no longer a cost center, company executives are placing a higher value on support metrics. Data is king in modern business, with more decisions being driven by analytics than ever before. 

Top 4 Support Metrics to Optimize for Better B2B Customer Experience

The B2B customer is unique and requires a special kind of support strategy. In addition, the metrics that a company uses to measure success are also unique and very important. Utilizing the wrong data can cause a company to miss what it should catch and prioritize unnecessary actions.

 

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Free Whitepaper: Tiered Support is Dead

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