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Getting the Focus of Customer Support Back on the Customer

4 Ways the Customer Support Process is Like a Sales Funnel

As professionals, it can be surprising how roles within a business that seem completely opposite really aren’t that much different. A product manager and a technology stack manager may seem like they have nothing in common with their day-to-day work life, but take a step back and you’ll see both roles are constantly evaluating processes and solutions to ensure everything is running smoothly.

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Calculate Your Customer Service ROI

Hey busy support professionals! We're excited to share with you, our wonderful followers, a great new tool we developed to assess the Return On Investment (ROI) of customer support software - specifically B2B customer support software of course!

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Understand Your B2B Customers Better

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