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Customers First: The Best B2B Customer Service Blog

Software Company Customer Support – Tips and Tricks for Efficiency

The software industry is always evolving and changing. When looking at the latest software company customer support tactics, it’s not easy to find information that’s specific and actionable. Phrases such as “make the customer happy” are great but they aren’t helpful because they don’t tell you how to go about achieving this happiness in such a complex industry. 

So what are some real ways software companies can not only increase customer satisfaction but be efficient in doing so? Here are some tips and tricks…

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4 Reasons B2B Customer Experience Matters More Than You Think

The term customer experience is considered by some people to be a “buzzword”, especially in the B2B (business-to-business) customer support industry. It can be described by skeptics as some flashy B2C (business-to-consumer) way to describe the simple process of helping out a customer.

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