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Customers First: The Best B2B Customer Service Blog

Guest Post: 4 Tips to Reduce Costs with Customer Support Software

You already know that minimizing and cutting cost is a primary concern for most businesses. What you may not be aware of is that you can find effective ways to reduce your overhead with customer support software.

In any customer-facing organization, unchecked costs can lead to inflated overhead costs and hurt the bottom line. One of the biggest ways companies can gain control of this is by looking at their customer support teams and identifying ways to better align agents with customer needs.

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The Role of Customer Support Software in Successful SaaS Companies

Operating a SaaS (Software-as-a-Service) business can be very rewarding as it’s a great way to deploy software that has many benefits. It can also be challenging. But, if one industry understands the importance of how technology can aid your business, it’s the software industry. So what role can customer support software play in the success of a SaaS company? Here are a few ways this software can help keep your business prosperous and facilitate growth…

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Software Company Customer Support – Tips and Tricks for Efficiency

The software industry is always evolving and changing. When looking at the latest software company customer support tactics, it’s not easy to find information that’s specific and actionable. Phrases such as “make the customer happy” are great but they aren’t helpful because they don’t tell you how to go about achieving this happiness in such a complex industry. 

So what are some real ways software companies can not only increase customer satisfaction but be efficient in doing so? Here are some tips and tricks…

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4 Reasons B2B Customer Experience Matters More Than You Think

The term customer experience is considered by some people to be a “buzzword”, especially in the B2B (business-to-business) customer support industry. It can be described by skeptics as some flashy B2C (business-to-consumer) way to describe the simple process of helping out a customer.

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