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Getting the Focus of Customer Support Back on the Customer

TeamSupport Receives Top 5 Ranking In Best Customer Service Blogs On The Planet

We are excited to announce that we've been named the #4 Customer Service Blog on the Internet by Feedspot! Their rankings include search engine (i.e. Google) reputation and placement, social media influence, and quality and consistency of posts.

Some of our most popular blog posts that helped us get this ranking include...

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TeamSupport Earns Top Help Desk Software Rating from G2 Crowd

G2 Crowd just released their Top Help Desk Software lists and we're proud to be ranked #1 Help Desk Software among mid market users! We also received a top rating in the Small Business category with a 93% satisfaction score, and snagged the #6 spot for Enterprise Businesses.

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Why Top 10 Help Desk Lists aren't all they're cracked up to be

As the importance of customer service gains popularity in the media and in businesses especially, more and more "help desks" are coming out of the woodwork. Of course along with those, are the so-called "top 10 (or top 20) best" lists for help desk software. The issue with many of these is that they lump anyone who calls themselves a help desk under one category - so you often see a hodge podge of internal IT, live chat, and even call center software. For the buyer looking for customer support software, to assist in their customer support efforts, it can be very confusing and even misleading. Add to this the fact that there are vast differences in the requirements of a company providing B2C support vs B2B support, and also between internal vs external help desk functions, and you've got a recipe for frustration.

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Customer Support Software Video Guide

GetApp is a popular listing site to compare various software options and read real user reviews. They recently announced a great new feature called GetGuide, and TeamSupport is happy to be one of the first companies to use it. 

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TeamSupport Top 10 in Software Advice Most Popular Customer Service

TeamSupport is proud to be ranked one of the most popular #CustServ vendor on @SoftwareAdvice’s 2015 list. The ranking is unique because they assign a popularity score based on a survey of real users, brand search traffic, and social followers (instead of overall revenue and number of licensed users).

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