G2 Crowd just released their Top Help Desk Software lists and we're proud to be ranked #1 Help Desk Software among mid market users! We also received a top rating in the Small Business category with a 93% satisfaction score, and snagged the #6 spot for Enterprise Businesses.
As the importance of customer service gains popularity in the media and in businesses especially, more and more "help desks" are coming out of the woodwork. Of course along with those, are the so-called "top 10 (or top 20) best" lists for help desk software. The issue with many of these is that they lump anyone who calls themselves a help desk under one category - so you often see a hodge podge of internal IT, live chat, and even call center software. For the buyer looking for customer support software, to assist in their customer support efforts, it can be very confusing and even misleading. Add to this the fact that there are vast differences in the requirements of a company providing B2C support vs B2B support, and also between internal vs external help desk functions, and you've got a recipe for frustration.
GetApp is a popular listing site to compare various software options and read real user reviews. They recently announced a great new feature called GetGuide, and TeamSupport is happy to be one of the first companies to use it.
TeamSupport is proud to be ranked one of the most popular #CustServ vendor on @SoftwareAdvice’s 2015 list. The ranking is unique because they assign a popularity score based on a survey of real users, brand search traffic, and social followers (instead of overall revenue and number of licensed users).
We talk a lot about getting out of the inbox, and using customer support software to reduce customer service costs and improve the customer experience. It's easy to say, and most people would readily agree, yet how many actually take proactive steps to do just that?
Sometimes it takes real, hard numbers to have that "aha" moment that kicks us into overdrive, and motivates us to take action.
Here's a recent tidbit from GetData (the research arm of software reviews site GetApp), over 65% of small and mid-sized businesses (SMBs) are wasting time looking for files and information each week.