We've been busy making changes and adding features to TeamSupport customer support software over the past few months and we'd like to share them with you! Rather than send a bunch of separate emails, we thought we'd post a product update and run through the various additions.
In the past, customer service was generally conducted in a one-ticket, one-representative process. That method is not an efficient way to conduct customer support. With the advent of modern collaborative customer support software comes the ability for customer service reps to work together on tickets to better serve customers.
With so many options available for customer support software today, it's hard to decide which one to use. Although the growing availability of SaaS or web-based software has made the purchase decision a little less risky, you still don't want to end up with a helpdesk solution that you'll need to change in a few months. The time involved with setting up a new system, training your users, and migrating data is not without cost, so you want to choose a software that will meet your needs - both now and in the future.
Remember the old saying "a picture is worth 1000 words"? Well that is still true today, and if a picture is worth a thousand, then video must be in the millions. The same goes for using video in customer support - there are so many benefits to using video - in fact according to our recent infographic, the brain processes visual information 60,000 times faster than text! That's why TeamSupport offers 2 different ways to use video to improve your customer support efforts.