In the modern help desk era, sometimes waiting around for your customers to reach out to you isn’t good enough. Competitors are pestering your customers with emails and phone calls on a daily basis, yet some help desk teams are limited to only communicate with customers in their ticket queue which ignores a huge opportunity. After all, your business development team worked hard to acquire your customers, so why should communication slow so substantially once they sign the dotted line?
Here at TeamSupport, we're always striving to create a better help desk experience for customers in the business-to-business (B2B) industry. Last week, we were honored and humbled to learn that we have been named a "Leader" by independent research and review firm G2 Crowd in their latest G2 Crowd Grid® for Help Desk report.
Companies are always looking for ways to improve how they work together and with others. Whether it’s internally or with customers, having the right information at your fingertips is necessary to keep up in the fast-paced business world. But how does this era of connectivity, where information is shared seamlessly between individuals and groups, impact a help desk team and the tools they use? Here are some of the key help desk integrations utilized by software solution providers so employees can get the information they need.
It’s easier and more profitable to sell to returning customers than to new ones. In an era of empowered consumers, companies are looking for ways to reduce customer churn with positive customer experiences. As technology empowers consumers, it also enables businesses; operational needs are being met with digital, primarily Software-as-a-Service (SaaS), solutions that can improve performance, efficiency, and results.