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Getting the Focus of Customer Support Back on the Customer

We're a Leader in the Fall 2017 G2 Crowd Grid® for Help Desk!

Here at TeamSupport, we're always striving to create a better help desk experience for customers in the business-to-business (B2B) industry. Last week, we were honored and humbled to learn that we have been named a "Leader" by independent research and review firm G2 Crowd in their latest G2 Crowd Grid® for Help Desk report.

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Help Desk Software Integrations: Why It's Important

Companies are always looking for ways to improve how they work together and with others. Whether it’s internally or with customers, having the right information at your fingertips is necessary to keep up in the fast-paced business world. But how does this era of connectivity, where information is shared seamlessly between individuals and groups, impact a help desk team and the tools they use? Here are some of the key help desk integrations utilized by software solution providers so employees can get the information they need.

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Help Desk Solutions: Boosting Agent Efficiency with Software

It’s easier and more profitable to sell to returning customers than to new ones. In an era of empowered consumers, companies are looking for ways to reduce customer churn with positive customer experiences. As technology empowers consumers, it also enables businesses; operational needs are being met with digital, primarily Software-as-a-Service (SaaS), solutions that can improve performance, efficiency, and results.

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5 Must Have Features of a Good Helpdesk Ticketing System

In your search for the help desk application most suited for your company, look for the following 5 features of a good helpdesk ticketing system that make the best customer support solutions stand out from the rest.

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How to go from constant triage to tackling problems before they start

There’s no quicker way to ruin your company’s customer support image than a bad review. The list of should haves, would haves and could haves instantly hits you when you realize just which improperly handled ticket was the one that set the bad review in motion.

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Understand Your B2B Customers Better

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