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Getting the Focus of Customer Support Back on the Customer

Knowledge Management Solution: 5 Signs You Need One

We’ve all been there before, having so many different projects going on and being pulled in so many different directions. The last thing you want on a busy day is an email as the sun goes down with a bunch of questions that only you know the answer to. But what if there was a simple and effective way to share your knowledge so it was easily accessible to your team, vendors, partners, and maybe even your customers? There is, and this organized sharing of information is called “Knowledge Management”, or KM for short. Here are five signs you need a knowledge management solution so you can get away from answering basic questions and focus on the big picture…

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