11 Must Have Features in a Customer Support Software System

As we add more technology to our lives to meet our business needs, the customer support software system has become increasingly essential. It’s now much more than just a ticketing system! It’s evolved into a vital supply of customer data and information.

Choosing the Best B2B and B2C Help Desk Software for Your Business

Far too often, companies are forced into a solution that doesn’t meet the needs of their business. You don’t want to use an exhaustive enterprise tax software for your individual filing, nor does a corporate audit business want to be forced into using software focused on personal finance. The needs of a consumer and business are unique and very different.

11 Types of Difficult Customers Infographic

Customer relations are very important to all businesses. Building positive relationship with your customers can do wonders, because customers want to have a positive relationship with you, and if you're lucky they will actively work to maintain it Of course, businesses also put in considerable time and effort into making a relationship rewarding and enriching for both parties. Problems can still arise, but customers are more likely to be patient with businesses that they like and trust. Every interaction a business has with a customer shapes the attitude the customer has towards that business, even if it seems like an inconsequential instance. Businesses can control many aspects of their relationships with customers, but the one thing they cannot control is the customers themselves.

5 Tips for Building a Customer Interaction Management Team

Building a great team of any type takes time and patience. But, when it comes to taking care of the most important asset of a business (your customers), making sure you have the right people in place to manage these complex relationships is essential. Here are 5 tips to keep in mind when building a customer interaction management team…

CUSTOMERS: THE GOOD, THE BAD AND THE UGLY

Guest Post: Not Everyone Makes a Great Customer

Better Customer Service Means Better Customers

It’s Monday morning and the last place you want to be after a stressful weekend at your in-law’s house is at work. You’d much rather be at home or perhaps at a spa. But as luck would have it, not five minutes into your day you get an upset customer going off about how their Handy-Made 5000 broke on first use and your company makes shoddy products and needs to replace it immediately. Could the day get any worse?

The Link Between B2B Company Culture and Customer Service

Your customer service team is not only the first point of contact for your customers but also one of the heartbeats of your company culture. Their interactions with customers can often be representative of how a customer feels about your company and if they enjoy working with you. So what can you do to create a strong link between company culture and customer service? Here are a few ideas…

5 Help Desk Ticketing System Must-Have Features

To increase business efficiency you want the best help desk ticketing system possible. Not only will a great help desk solution eliminate confusion and enable your team to better help customers, it can streamline your entire customer service department.

In your search for the best help desk application for your business, look for the following 5 features that are a must-have for any business-to-business (B2B) customer support solution.

5 Truths About B2B Customer Support to Help Beat the Competition

Despite the widely accepted tenet that “the customer is always right”, the reality is that the statement completely depends on who the customer is and how you define “right”.

Maintain Customer Retention by Using Empathy in Your Customer Service

Your Customers Want To Build A Connection, Don’t Leave Them Out In The Cold

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Free Whitepaper: Tiered Support is Dead

Learn why so many businesses have shifted away from tiered support to a data-driven collaborative customer support model.

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