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Customers First: The Best B2B Customer Service Blog

5 Things You Better Understand About B2B Customer Support To Beat Your Competition

Despite the widely accepted tenet that “the customer is always right”, the reality is that the statement completely depends on who the customer is and how you define “right”.

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Building Customer Retention through Empathy

Your Customers Want To Build A Connection, Don’t Leave Them Out In The Cold

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Bridging the Gap in B2B Service Expectations

As B2B support professionals, many of us are very familiar with the differences between our world and the B2C world. In this post I would like to touch on some challenges to customer satisfaction unique to the B2B world, as were analyzed by Roland Böttcher and Marco Gardini in a paper called “Outsourcing Services to other Firms: A Framework for the Analysis of Consumer Satisfaction”. The paper is very well written and well worth reading in its entirety.

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Challenges in SaaS Onboarding

We discussed the importance of SaaS onboarding in our last post. Now we'd like to address some of the challenges faced.

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In SaaS every employee is involved in sales

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