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Customers First: The Best B2B Customer Service Blog

Understanding B2B Service Level Agreements (SLAs) in Customer Support and How to Efficiently Manage Them

Keeping up with customer demands can be difficult. That’s why when two companies decide to do business, they often work together to create Service Level Agreements (SLAs) that outline what is expected from each other. Let’s take a closer look at SLAs and, more importantly, how to manage them efficiently so they become an asset instead of a liability…

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