News & Announcements | | Published June 02, 2014

Users Rank TeamSupport Among the Support Industry’s Best Help Desk Software on G2 Crowd

TeamSupport’s B2B customer support software named a “High Performer” for its continually high customer satisfaction, one of the customer service industry’s top B2B customer support software apps, has again ranked among the best and most trusted help desk software solutions by G2 Crowd, the facilitator of business software reviews and ratings.

Help-Desk-Grid-Spring-2014G2 Crowd’s rankings are based on more than 350 user reviews from customer support professionals and determined using G2 Crowd’s Grid™ for Helpdesk for Customer Support methodology, which charts best-of-breed help desk software by scale and satisfaction.

TeamSupport earned “High Performer” status for the second consecutive time based on high customer satisfaction scores. It joins ZenDesk, and Freshdesk among the industry’s leading help desk solutions.


TeamSupport is a Cloud-based enterprise customer support software that replaces the need for other independent systems, making it highly cost-effective and flexible. The SaaS-based customer service software suite helps support teams communicate, collaborate and serve customers better.

“TeamSupport is in business for the sole purpose of helping customer support teams excel,” said Robert C. Johnson, CEO of TeamSupport. “TeamSupport’s high G2 Crowd rankings in the area of customer satisfaction affirms all the hard work we do to develop superior help desk software and demonstrates why TeamSupport is a trusted choice for B2B help desk teams.”

Writes one customer in a recent TeamSupport review: “We have been using [TeamSupport] for over a year now and I am convinced it is helping us deliver better product support, which is helping us improve customer relations and to grow our business. We have always had good relations with our customers so we needed a good tool that we could adapt without disrupting our customers. TeamSupport worked. It is making us even better. We can deliver better support at a lower cost.”

TeamSupport is an easy-to-use, cloud-based software that can easily flex to meet the unique needs of any help desk. Customer support teams benefit from its many powerful agent tools, including:

  • BRAND NEW best-in-class reporting and analytics. Individuals and teams can monitor, track and evaluate trends and issues, open ticket times and issues by customer through visually compelling charts, graphs and spreadsheets using TeamSupport’s all-new business intelligence tools.
  • Integrated screen recordings. Customers can record their issues using audio, video or screen shots and embed the screen recording directly into a help ticket for faster resolution.
  • Ticket automation. Customer service teams can create rules to route or escalate tickets by type, customer or keyword.


Read TeamSupport’s customer reviews on G2 Crowd user review site by visiting

TeamSupport, one of the top B2B customer service software systems on the market, is continually innovating new features to improve team collaboration and customer support. Sign up for a free, no-obligation demo today!

Put TeamSupport to work for you best help desk software

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