VIDEO: Are you using technology to teach customer service to your staff? Fast and effective training is essential to constructing the best customer service team
Robert C. Johnson, CEO of TeamSupport.com help desk software, shares his tips for bringing customer support agents up to speed and providing the best customer service experience
Customer service is often a high-turnover industry, so in order to maintain your reputation as one of the best customer support providers, you need to train new staff quickly. At TeamSupport.com, one of the industry’s best B2B helpdesk software systems, we believe the customer support experience is rooted in team collaboration.
In this, one of a 10-part video series, Robert C. Johnson, CEO of TeamSupport customer support software explains how quick and consistent training is critical to supporting your customer base. He shares how shadowing, role-playing and other interactive training techniques will allow you to build the best service team in the industry.
Your customer service team has the ability to make or break your business. Discover training techniques that can help you provide the very best customer service possible. And don’t forget to use TeamSupport, the best trouble ticketing system available, to support your team’s service efforts.
An innovative and easy-to-use help desk system is a valuable customer service tool. TeamSupport, an award-winning customer support software system, can help your team deliver exceptional customer service. Sign up for a free, no-obligation demo today!
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