Business Practices | | Published December 05, 2013

Help Desk Customer Service Skills: Evaluate Your Team

Even with the best customer support software, delivering excellent service still comes down to the skills of each individual customer service agent

Even if your company has invested in the best help desk app available—like issue management software—delivering excellent service still comes down to the individual customer service representative.

In this short video, TeamSupport help desk software CEO Robert C. Johnson shares his best tips—developed over years as technology executive overseeing customer support in software companies—to help customer support managers evaluate employees’ help desk customer service skills.

>> Click here to view the video

Checklist for Evaluating Customer Service Skills

How does your company’s customer support stack up?

Your support team’s software can make a significant difference by setting your customer service agents up for maximum success. If you’re looking for an innovative, cost-effective and easy-to-use help desk system, look no further than TeamSupport. Sign up for a free, no-obligation demo today!