Business Practices | | Published October 21, 2014

When MSI Needed a Ticketing System Built Around the Customer, It Selected TeamSupport Customer Support Software

Learn how the hotel software provider improved collaboration and customer service with TeamSupport, one of the industry’s best B2B help desk software solutions

In an environment where everything starts with the customer, MSI needed a customer support software system that was, first and foremost, focused on the customer. MSI selected TeamSupport, the most customer-centric customer service software solution on the market.

When MSI outgrew its customer support software and realized other solutions weren’t going to meet their customer-focus requirements, they needed a new option—and fast! MSI found TeamSupport, signed up for a trial subscription and immediately benefited from this customer support software built around the customer, connecting contacts to tickets, and multiple properties to a ticket. Two weeks later, MSI was fully operational with TeamSupport as its new trusted software solution.

Since implementing TeamSupport in 2013, MSI’s nearly 100 customer service agents and technicians have been working collaboratively to deliver excellent service.

>> Read the case study

MSI’s hotel technology solutions are used by more than 5,800 properties throughout North America for integrated reservation, payment and guest services. Since using TeamSupport, MSI has seen a decrease in call volume thanks to TeamSupport’s Chat and other features. MSI customers have access to valuable self-help tools such as the Knowledgebase, which helps resolve issues faster.

“At TeamSupport, we designed our customer support software to improve collaboration and workplace efficiencies,” says TeamSupport CEO Robert C. Johnson. “Customer service teams find TeamSupport helps them deliver exceptional customer service and they appreciate that we continue to enhance our software solution. Through innovation we can grow with our customers and help software companies like MSI serve their customers better than ever.”

TeamSupport, one of the top customer service software systems on the market, is continually innovating new features to improve team collaboration and customer support for companies like MSI. Sign up for a free, no-obligation demo today!

Try Team Support

Did you like this article? Here are some other recent articles you might enjoy: