The Digital Conversation Platform

Conversations are the foundation of amazing customer experiences

Enterprise-class live chat and chatbot solutions designed to empower customer support and success teams. 

SnapEngage is designed for forward-thinking companies that recognize the power of digital conversations to nurture lasting customer relationships and drive long-term growth. We offer the industry’s most trusted, most customizable digital conversation platform.

chat-icon

Routing and Branding

Personalized customer engagement

Deliver delightful, on-brand customer experiences. See why we offer the most customizable live chat platform available on the market.

  • Use industry-leading Design Studio to control the entire live chat visual experience
  • Customizable sub-accounts for multiple brands and websites
  • Whitelabeled solutions available so that your brand can shine
  • Get customers to the right place quickly with advanced routing and workflows
  • Data-driven personalized messages and proactive engagement for contextual experiences
  • Expand your global reach without increasing costs with real-time language translation for 100+ languages

We deliver our clients peace of mind every day

left-quote Created with Sketch.

We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.

dropbox_circle_color-512
Mark Johnson
Customer Service Director, Dropbox
Chatbot Technology

No-code smart chatbots for around the clock support  chat-api-bot

Streamline repetitive conversations, triage support requests and gather visitor information with powerful bot technology. Integrate seamlessly with tools you’re already using for marketing, sales, support and success. Support that never sleeps.

routing

Customizable Answer Bot provides instant solutions to frequently asked questions automating and scaling customer engagement.

bot

Route visitors quickly and capture critical data with our no-code Guide Bot. Create a custom chatbot dialog in minutes with our intuitive editor.

integrations

Don’t leave customer satisfaction to chance. Generate deep insights with Custom Post-chat Survey Bot.

secure

Chatbot API to leverage advanced custom chatbots hosted on Google DialogFlow, IBM Watson, GetJenny and more.

Helpdesk and CRM Integrations

Unify customer experiences (and software systems)

Integrate with your entire technology ecosystem. Our deep, customizable integrations with Helpdesks and CRMs bring customer data into every chat so you have a 360 view of your customer engagement.

  • Eliminate data silos and provide a unified experience. Use custom mapping to capture critical data and trigger downstream workflows. 
  • Native integrations with popular Helpdesks and CRMs: Salesforce, Zendesk, Microsoft Dynamics Cloud and On-Premises, SAP Service Cloud and SAP Sales Cloud, HubSpot, TeamSupport, Help Scout and more.
  • Maintain full context and ensure all of your teams have the data they need at their fingertips.
  • Build a custom integration with nearly any open, API-based software with the SnapEngage Integrations API
omnichannel
Security and Privacy

Enterprise security and compliance made simple

We’ve built one of the most trusted, secure live chat solutions on the market so you can focus on what matters most: engaging with your customers.

  • HIPAA and GDPR compliant. We’re compliant with the most rigorous privacy laws emerging both internationally and within the United States.
  • End to End Encryption: All chat communications to and from the SnapEngage system are SSL encrypted. 
  • SOC 2 Compliant: We’re committed to the highest standards of industry-recognized accreditation to ensure our customers’ data is secure and protected.
  • Data centers in the US and Europe: Option to keep your data in the European Union where your data is protected by the Data Protection Directive and the e-Privacy Directive.
  • Stay secure with private instances, audit logs, PCI-compliant in-chat payment, SSO, access rules and Visitor Identity Verification.
secure
Analytics and Insights

Continuously optimize your outcomes

Use SnapEngage to turn conversations into insights and insights into actions. Powerful analytics let you constantly monitor and adjust performance to meet your customer engagement goals.

  • Your data, your way: Our analytics and reporting tools allow you to filter and customize reports by time period, department, agent group, and more.
  • Measure, optimize and improve agent and team performance. Monitor average response times, handle times, wait times, and customer satisfaction.
  • Gain a 360° view of your customers and see where visitors are coming from and where they engage with chat.
  • Optimize your staffing with team capacity and availability reporting. View chat trends and spikes, coverage gaps, and queue volumes to make adjustments on the fly.
  • Use chatbot analytics and Label Reports to segment queries, analyze customer feedback and action on findings.
chart
Omnichannel Capabilities

Meet your customers where they are

Your customers expect to be able to reach you anytime, anyplace. We’ll help you deliver on that promise and expand your reach.

  • Web and mobile-optimized visitor chat so visitors can seamlessly interact with your agents
  • Text messages have a 98% open rate. Use SMS-to-Chat to connect with your customers on the go. Secure HIPAA-compliant SMS options available.
  • Successful brands embrace social media. Integrate chat with Facebook Messenger and Twitter so your teams can connect with visitors inside one unified interface.   
  • Provide exceptional mobile experiences by embedding chat into your iPhone or Android app with our Mobile SDK
  • Integrate with WeChat and tap into a network of over 1 billion active users. If you’re doing business in Asia, incorporating WeChat into your messaging strategy is a must.
routing
The Future of Digital Engagement is Here

The power of digital conversations for... 

Customer Support

Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Achieve long-term growth with meaningful conversations.

Unified Customer Experience

Tap into the revenue potential of your existing customer base and create happy customers forever. Remove silos, improve retention and maximize customer lifetime value.

Midsize and Enterprise

SnapEngage is an enterprise-class platform designed to fit your technology ecosystem. We help complex, global businesses scale quickly with unparalleled customization and trusted expertise.

Small Business

Achieve critical growth milestones. Build meaningful customer relationships by offering personalized service at scale. Jumpstart expansion today and lay the foundation for tomorrow’s success.

Whitelabel Service and Technology Partners

Create a new revenue stream with our fully white-labeled reseller partnership program. Pair your offering with deeply customizable live chat to grow entire new channels.

Healthcare (and Other Industries)

Rapidly increase patient engagement and satisfaction, while maintaining trust and security, with the world’s first HIPAA-compliant chat.

True customization at your fingertips

Need a solution for a different industry? We are your answer! 

As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise.

The power of digital conversations

The future of digital customer engagement is here.

for Customer Support
Customers expect fast, expert and valuable interactions. Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Positive and meaningful conversations with your customers are the key to long-term growth.
for Unified Customer Experience
Remove silos between teams. Create more upsell opportunities. Turn your support team into a revenue generation engine. Improve satisfaction and retention. Maximize customer lifetime value. SnapEngage makes it easier than ever to tap into the revenue potential of your existing customer base so that you can create happy customers forever.
for Mid-size and Enterprise
SnapEngage is built to enterprise-class standards. We support global businesses that require exacting customization capabilities with the ability to quickly scale across products, teams, geographies, and more. Our secure omnichannel platform integrates seamlessly with complex technology ecosystems. Trusted experts will guide you every step of the way with personalized onboarding, premium professional services and ongoing success check-ins.
for Small Business
It’s all about growth. Use SnapEngage to build meaningful customer relationships so that you remain agile while scaling your business. Leverage live chat and automation to offer personalized 24/7 service, increase customer satisfaction and propel your business to the next level. We have the expertise and robust platform to support you at every growth milestone.
for Whitelabel Service and Technology Partners
Partner with SnapEngage and create a new revenue stream. Pair your product or service offering with a feature-rich, highly-configurable live chat solution. We’re the world’s first chat provider to offer a fully white labeled reseller partnership program. Our partner platform offers deep customization, ability to scale, automation, and industry-leading accelerated onboarding. Our 12+ years of expertise enables BPOs and technology integration partners to grow entire new channels.
for Healthcare (and Other Industries)

Rapidly and securely increase patient engagement with the world’s first HIPAA compliant chat. Modernize communication, increase patient satisfaction, and reduce cost-per-interaction. We’re experts in this space and can help you quickly deploy a solution that generates results so you can focus on what matters most: quality patient care.

Seeking solutions for a different industry?
As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise. 
The SnapEngage Digital Conversation Platform

Scale and grow your business with flexible enterprise-class solutions

1] Industry-leading Routing and Branding Customization 

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

 

2] Powerful Chatbot Technology to Automate and Scale

Advanced, easy-to-configure smart task bots

Advanced chatbot API for fully custom AI bots

FAQ Answer Bot

Survey Bot

 

3] Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

 

4] Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

 

5] Analytics & Insights to Continuously Optimize Your Outcomes

Pre-built and customizable reports for better data-driven decisions

Real-time chat dashboard of agent activity

See chat volume vs. team capacity to efficiently staff 

Agent performance and metrics

 

6] Omnichannel - Meet Your Customers Where They Are

Web and mobile-optimized visitor chat

In-app native mobile SDK

SMS (including HIPAA-SMS)

Facebook Messenger, Twitter, WeChat

Industry-leading Routing and Branding Customization

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

Powerful Chatbot Technology to Automate and Scale

  • Advanced, easy-to-configure smart task bots
  • Advanced chatbot API for fully custom AI bots
  • FAQ Answer Bot
  • Survey Bot

Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

See first-hand how SnapEngage can transform your business

Schedule a personalized demo nowchat-icon

Are you ready to implement an omnichannel conversation platform and provide your customers with best-in-class customer service?
Talk with a live chat expert now. Share your goals so we can recommend a plan of action.