TeamSupport Messaging & Live Chat for Healthcare provides secure, HIPAA compliant live chat, SMS messaging and chatbots for the ideal patient engagement experience.
Explore our Buyer's Guide for Healthcare organizations. Learn more about HIPAA compliant live chat solutions and how to select a compliant service provider for your organization.
Discover how behavioral health treatment centers use HIPAA compliant live chat to bridge critical gaps and provide essential services to those in need.
We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.
Create a new revenue stream with our fully white-labeled reseller partnership program. Pair your offering with deeply customizable live chat to grow entire new channels.
Rapidly increase patient engagement and satisfaction, while maintaining trust and security, with the world’s first HIPAA-compliant chat.
As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise.
The future of digital customer engagement is here.
Rapidly and securely increase patient engagement with the world’s first HIPAA compliant chat. Modernize communication, increase patient satisfaction, and reduce cost-per-interaction. We’re experts in this space and can help you quickly deploy a solution that generates results so you can focus on what matters most: quality patient care.
Seeking solutions for a different industry?1] Industry-leading Routing and Branding Customization
Advanced routing, team organization, and escalation paths
Completely configurable behaviors and workflows
Customize every aspect of look, feel, & branding with Design Studio
Data-driven personalized messages and proactive engagement
2] Powerful Chatbot Technology to Automate and Scale
Advanced, easy-to-configure smart task bots
Advanced chatbot API for fully custom AI bots
FAQ Answer Bot
Survey Bot
3] Integrates With Your Technology Ecosystem
CRM Systems (Salesforce, MS Dynamics, SAP)
Helpdesk (Zendesk, Teamsupport, HelpScout)
Marketing (Hubspot)
SnapEngage APIs for custom integrations
4] Security and Compliance You Can Trust
SnapEngage is SOC 2 certified
The first live chat platform built to comply with HIPAA
Secure credit card collection, data masking, and PCI compliant payment via chat
GDPR & full EU instances
5] Analytics & Insights to Continuously Optimize Your Outcomes
Pre-built and customizable reports for better data-driven decisions
Real-time chat dashboard of agent activity
See chat volume vs. team capacity to efficiently staff
Agent performance and metrics
6] Omnichannel - Meet Your Customers Where They Are
Web and mobile-optimized visitor chat
In-app native mobile SDK
SMS (including HIPAA-SMS)
Facebook Messenger, Twitter, WeChat
Advanced routing, team organization, and escalation paths
Completely configurable behaviors and workflows
Customize every aspect of look, feel, & branding with Design Studio
Data-driven personalized messages and proactive engagement
CRM Systems (Salesforce, MS Dynamics, SAP)
Helpdesk (Zendesk, Teamsupport, HelpScout)
Marketing (Hubspot)
SnapEngage APIs for custom integrations
SnapEngage is SOC 2 certified
The first live chat platform built to comply with HIPAA
Secure credit card collection, data masking, and PCI compliant payment via chat
GDPR & full EU instances