We believe your teams should work smarter, not harder. Customer service requires strong teamwork from multiple departments to make sure your customers are effectively cared for. While this has notoriously been a pain point for B2B, we've put an end to it with our collaborative customer support software.
It often takes a team to resolve your customers’ questions and concerns. In addition to the person receiving the call or reading the email, there are employees across multiple teams who need to provide input or actually set the wheels in motion to take care of a customer.
However, keeping track of each individual ticket throughout your entire organization is easier said than done. There’s always the possibility that some crucial detail will be lost in translation as co-workers communicate. Problems may be encountered multiple times without anyone knowing how they were solved in the past by others. Requests or questions may fall through the cracks because everyone assumes someone else is handling it.
Collaborative customer support software from TeamSupport takes care of all these issues and more. This platform for collaborative customer support collects all the details for each ticket in a single spot. This ensures team members have full access to the knowledge of their teammates at all times. By empowering them with fully collaborative customer support, our solution enables your employees to provide comprehensive and efficient service.
We believe your teams should work smarter, not harder. Customer service requires strong teamwork from multiple departments to make sure your customers are effectively cared for. While this has notoriously been a pain point for B2B, we've put an end to it with our collaborative customer support software.
It often takes a team to resolve your customers’ questions and concerns. In addition to the person receiving the call or reading the email, there are employees across multiple teams who need to provide input or actually set the wheels in motion to take care of a customer.
However, keeping track of each individual ticket throughout your entire organization is easier said than done. There’s always the possibility that some crucial detail will be lost in translation as co-workers communicate. Problems may be encountered multiple times without anyone knowing how they were solved in the past by others. Requests or questions may fall through the cracks because everyone assumes someone else is handling it.
Collaborative customer support software from TeamSupport takes care of all these issues and more. This platform for collaborative customer support collects all the details for each ticket in a single spot. This ensures team members have full access to the knowledge of their teammates at all times. By empowering them with fully collaborative customer support, our solution enables your employees to provide comprehensive and efficient service.
The wiki is a place to store documents for use by the entire team. Collaborative editing means that these documents never get stale and anyone can update them as needed. No more emailing back and forth, and no more outdated documents.
Many of us remember the good ol' days where coworkers chatted at the office water cooler. Oftentimes, these conversations offered swift resolutions to each other's most difficult customer inquiries and challenges. Here at TeamSupport, we've built the water cooler directly into your collaborative customer support platform so team members can easily connect with each other to quickly solve customer issues.
Water Cooler is a tool that makes instant collaborations amongst colleagues simple and accessible - regardless of locations, department, or role. Team members can ask questions, comment on issues, and send messages to specific users or groups using the in-app online chat; fueling a truly efficient teamwork environment that produces happier customers.
Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.
