Empower your team with collaborative customer support software

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Finally, a help desk with collaboration built in

We believe your teams should work smarter, not harder. Customer service requires strong teamwork from multiple departments to make sure your customers are effectively cared for. While this has notoriously been a pain point for B2B, we've put an end to it. 

See how it works!

We believe your teams should work smarter, not harder. Customer service requires strong teamwork from multiple departments to make sure your customers are effectively cared for. While this has notoriously been a pain point for B2B, we've put an end to it. 

Use user groups to route inquiries

Users groups allows you to automatically assign ticket types, conversations, keywords, and more to a group of users to prevent passing the customer from agent to agent. When a ticket is created that flags a user group, every individual of that team is notified, prompting accurate and instantaneous ownership of that issue.

Assign specific tasks to users or groups

Many times, tickets involve numerous tasks before it is completely resolved. The task management tools allows businesses to easily direct certain tasks to teams or individual users to guarantee effective collaboration and project management is instilled in the customer service experience. 

Knowledge Base

Use the Wiki for an additional knowledge base

Knowledge Base

The wiki is a place to store documents for use by the entire team. Collaborative editing means that these documents never get stale and anyone can update them as needed. No more emailing back and forth, and no more outdated documents. 

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Quick resolutions still take place at the Water Cooler

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Many of us remember the good ol' days where coworkers chatted at the office water cooler. Oftentimes, these conversations offered swift resolutions to each other's most difficult customer inquiries and challenges. Here at TeamSupport, we've built the water cooler directly into your customer service platform so team members can easily connect with each other to quickly solve customer issues. 

Water Cooler is a tool that makes instant collaborations amongst colleagues simple and accessible - regardless of locations, department, or role. Team members can ask questions, comment on issues, and send messages to specific users or groups using the in-app online chat; fueling a truly efficient teamwork environment that produces happier customers. 

TeamSupport has allowed our geographically dispersed team to track, share and collaborate on support tickets for our clients. This has led to us improving our customer service.

Grahame Wan
Technical Services Manager, Redman Solutions

Schedule a demo.

Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

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