B2B customer support is very different than managing individual consumers. When handling customer issues at a company level, you have to manage multiple contacts per customer, multiple tickets per company, and usually more complex issues.
That's a lot of information to keep track of, and your customers expect you to know what's going on at all times. Customer support software that isn’t B2B-specific can leave your agents in the dark about key relationships and other important data points.
I'm new to TeamSupport, but comparing a number of systems TeamSupport provides the flexibility and built in functionality that solves a number of pain points for a worldwide, multi office customer service organization.
TeamSupport is a central place for information where all staff can check on what's happening with a client. The customer notes section is awesome for things you want to easily find again.
TeamSupport has revolutionized our support efforts. Our clients feel more connected and empowered. Communication has gone through the roof and our client satisfaction levels are steadily rising!
My company has burned through several internally developed, open source, and for-pay customer management software solutions over the years I've been with the company, and nothing has balanced our needs for customization and hands-off maintenance like TeamSupport.
TeamSupport has helped us support our rapidly growing client base without us having to significantly add to our support staff. Yet our clients are still receiving world class support second to none in our industry!