CRM Best Practices for Small and Mid-Sized Businesses
Over 98% of all US companies are Small and Mid-sized Businesses (SMBs) and for them, it is especially important to maintain happy customers as a key factor in company success and growth. Despite this, customer support is often overlooked as an important component of the customer experience - many times simply because of a lack of time and resources in SMBs.
The good news is there are several best practices that SMBs can incorporate into their daily operations to improve customer support and dramatically improve the bottom line without spending a great deal of time and resources.
Download our white paper to learn:
- 6 Best Practices for SMBs to improve customer support
- How automation and integration can improve support while reducing costs
- Why teamwork is key to creating an exceptional customer experience