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Customer Service Software Features Tour

Customer Management
Customer Management
Customer Management
Ticket Management
Ticket Management
Ticket Management
Products & Inventory
Products & Inventory
Products & Inventory
Collaboration
Collaboration
Collaboration
Integrations
Integrations
Integrations
Customer Self-Service
Customer Self-Service
Customer Self-Service
Reporting & Analytics
Reporting & Analytics
Reporting & Analytics

TeamSupport helps get the focus of customer support back on the customer where it belongs with these critical help desk software features:
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Customer Management

  • Easily track and view customer details
  • Quickly access info on customer issues
  • Full company and contacts database
  • Easily see what products they currently have
  • Built for B2B support with customer focus
  • Customer Distress Index and Alerts
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Ticket Management

  • Visibility into all customer/contact tickets
  • Avoid issues slipping though the cracks
  • Easy to use features & Ticket Reminders
  • Customizable automations and ticket routing
  • Conditional Custom Fields
  • Related & Family Tickets
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Products & Inventory

  • Integrated product database for easy tracking
  • See what products/versions customers have
  • Associate products with customers/contacts
  • Track customer issues by product
  • Link feature requests and bugs to tickets
  • Product Lines (Multi-brand)
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Collaboration & Teamwork

  • Collaborate effortlessly with your team
  • Water Cooler internal social tool
  • Groups for assigning, routing, and collaborating on tickets
  • Internal Chat for quick answers
  • Shared Calendar with task assignment
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Powerful Integrations

  • No more duplication of effort!
  • Comprehensive, seamless workflow
  • Improve collaboration & efficiency across teams
  • CRM, developer tools, other business tools
  • API to integrate with internal systems 
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Customer Self-Service

  • Help your customer get answers 24/7
  • Customizable customer hub can be embedded in your web site
  • Knowledge Base, community forums, Wiki
  • Ticket-deflection to reduce incoming tickets
  • Built-in Live Chat
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Reporting & Analytics

  • Best-in-class reporting system
  • Business intelligence at your fingertips
  • Detailed metrics for real time customer insights
  • 100's of stock reports
  • Create your own (unlimited) reports
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Completely Customizable

  • Ready to use, out-of-the-box 
  • Match business process to support workflows
  • Fully customizable dashboards & reports
  • Customize ticket types, statuses, fields & properties
  • Customize your security/controls.  
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Visual Support Tools

  • Improve clarity and communication with customers
  • Integrated Screen & Video Recording 
  • In-line images for easy cut/paste
  • Customers can send video of their exact issue
  • Agents can send video of the exact solution

“As a rapidly growing software company, we needed a tool that would integrate into our internal applications and provide a collaborative view of customer issues. Because of TeamSupport, response times are faster and our customers receive significantly improved service.”

Susan Cushman
Axceler

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

stock-illustration-22943999-computer-monitor.jpg

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

stock-illustration-22943999-computer-monitor.jpg