Customer management
Built for B2B support.
- Easily track and view customer details
- Quickly access info on customer issues
- Build a full company and contacts database
- View the Customer Distress Index and get alerted about potential issues
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Ticket management
Keep issues from slipping through the cracks.
- Gain visibility into all customer/contact tickets
- Set up ticket reminders
- Customize automations and ticket routing
- Leverage conditional custom fields
- Group related and family tickets
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Integrations
No more duplication of effort!
- Link TeamSupport with your CRM, developer tools, and other business tools
- Set up comprehensive seamless workflows
- Improve collaboration and efficiency across teams
- Use our API to integrate with internal systems
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Collaboration and teamwork
Enable team members to work together effortlessly.
- Communicate internally using Water Cooler
- Set up groups for assigning, routing, and collaborating on tickets
- Use internal chat for quick answers
- Access a shared calendar with task assignments
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Products and inventory
An integrated product database for easy tracking.
- See what products/versions customers have
- Associate products with customers/contacts
- Track customer issues by product
- Link feature requests and bugs to tickets
- Manage product lines (multi-brand)
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Customer self-service
Help your customers get answers 24/7.
- Embed a customizable customer hub in your website
- Set up knowledge bases, community forums, and wikis
- Use ticket deflection to reduce incoming tickets
- Let customers use built-in live chat with offline features
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Reporting and analytics
Business intelligence at your fingertips.
- Get detailed metrics for real-time customer insights
- Access hundreds of stock reports
- Create unlimited custom reports
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Omnichannel support
Support customers no matter which channel they prefer.
- Automatically generate tickets from emails
- Integrate phone and ticketing systems
- Offer support via social media
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