Customer Service Management Tools, Help Desk Software Features

Customer Management

Easily track and view customer details
Quickly access info on customer issues
Full company and contacts database
Easily see what products they currently have
Built for B2B support with customer focus
Customer Distress Index and Alerts

Ticket Management

Visibility into all customer/contact tickets
Avoid issues slipping though the cracks
Easy to use features & Ticket Reminders
Customizable automations and ticket routing
Conditional Custom Fields
Related & Family Tickets

Products & Inventory

Integrated product database for easy tracking
See what products/versions customers have
Associate products with customers/contacts
Track customer issues by product
Link feature requests and bugs to tickets
Product Lines (Multi-brand)

Collaboration & Teamwork

Collaborate effortlessly with your team
Water Cooler internal social tool
Groups for assigning, routing, and collaborating on tickets
Internal Chat for quick answers
Shared Calendar with task assignment

Powerful Integrations

No more duplication of effort!
Comprehensive, seamless workflow
Improve collaboration & efficiency across teams
CRM, developer tools, other business tools
API to integrate with internal systems

Customer Self-Service

Help your customer get answers 24/7
Customizable customer hub can be embedded in your web site
Knowledge Base, community forums, Wiki
Ticket-deflection to reduce incoming tickets
Built-in Live Chat

Reporting & Analytics

Best-in-class reporting system
Business intelligence at your fingertips
Detailed metrics for real time customer insights
100's of stock reports
Create your own (unlimited) reports

Completely Customizable

Ready to use, out-of-the-box
Match business process to support workflows
Fully customizable dashboards & reports
Customize ticket types, statuses, fields & properties
Customize your security/controls.

Visual Support Tools

Improve clarity and communication with customers
Integrated Screen & Video Recording
In-line images for easy cut/paste
Customers can send video of their exact issue
Agents can send video of the exact solution

“As a rapidly growing software company, we needed a tool that would integrate into our internal applications and provide a collaborative view of customer issues. Because of TeamSupport, response times are faster and our customers receive significantly improved service.”

Susan Cushman

Axceler

Schedule A Demo

Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Schedule A Demo

Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.