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TEAMSUPPORT FEATURES

All the help desk features you need to power better customer relationships

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TeamSupport helps get the focus of customer support back where it belongs: on the customer.

Build stronger B2B relationships and improve customer service with these critical help desk features and customer service management tools.

Customer Management

Customer management

Built for B2B support.
  • Easily track and view customer details
  • Quickly access info on customer issues
  • Build a full company and contacts database
  • View the Customer Distress Index and get alerted about potential issues
Learn More
ticket-icon

Ticket management

Keep issues from slipping through the cracks.
  • Gain visibility into all customer/contact tickets
  • Set up ticket reminders
  • Customize automations and ticket routing
  • Leverage conditional custom fields
  • Group related and family tickets
Learn More
integrations

Integrations

No more duplication of effort!
  • Link TeamSupport with your CRM, developer tools, and other business tools
  • Set up comprehensive seamless workflows
  • Improve collaboration and efficiency across teams
  • Use our API to integrate with internal systems
Learn More
Collaboration

Collaboration and teamwork

Enable team members to work together effortlessly.
  • Communicate internally using Water Cooler
  • Set up groups for assigning, routing, and collaborating on tickets
  • Use internal chat for quick answers
  • Access a shared calendar with task assignments
Learn More
Product Inventory

Products and inventory

An integrated product database for easy tracking.
  • See what products/versions customers have
  • Associate products with customers/contacts
  • Track customer issues by product
  • Link feature requests and bugs to tickets
  • Manage product lines (multi-brand)
Learn More
self-service

Customer self-service

Help your customers get answers 24/7.
  • Embed a customizable customer hub in your website
  • Set up knowledge bases, community forums, and wikis
  • Use ticket deflection to reduce incoming tickets
  • Let customers use built-in live chat with offline features
Learn More
reporting-and-analytics

Reporting and analytics

Business intelligence at your fingertips.
  • Get detailed metrics for real-time customer insights
  • Access hundreds of stock reports
  • Create unlimited custom reports
Learn More
omnichannel-capabilities

Omnichannel support

Support customers no matter which channel they prefer.
  • Automatically generate tickets from emails
  • Integrate phone and ticketing systems
  • Offer support via social media
Learn More
Customer management
Customer Management

Customer management

Built for B2B support.
  • Easily track and view customer details
  • Quickly access info on customer issues
  • Build a full company and contacts database
  • View the Customer Distress Index and get alerted about potential issues
Learn More
Ticket management
ticket-icon

Ticket management

Keep issues from slipping through the cracks.
  • Gain visibility into all customer/contact tickets
  • Set up ticket reminders
  • Customize automations and ticket routing
  • Leverage conditional custom fields
  • Group related and family tickets
Learn More
Integrations
integrations

Integrations

No more duplication of effort!
  • Link TeamSupport with your CRM, developer tools, and other business tools
  • Set up comprehensive seamless workflows
  • Improve collaboration and efficiency across teams
  • Use our API to integrate with internal systems
Learn More
Collaboration and teamwork
Collaboration

Collaboration and teamwork

Enable team members to work together effortlessly.
  • Communicate internally using Water Cooler
  • Set up groups for assigning, routing, and collaborating on tickets
  • Use internal chat for quick answers
  • Access a shared calendar with task assignments
Learn More
Products and inventory
Product Inventory

Products and inventory

An integrated product database for easy tracking.
  • See what products/versions customers have
  • Associate products with customers/contacts
  • Track customer issues by product
  • Link feature requests and bugs to tickets
  • Manage product lines (multi-brand)
Learn More
Customer self-service
self-service

Customer self-service

Help your customers get answers 24/7.
  • Embed a customizable customer hub in your website
  • Set up knowledge bases, community forums, and wikis
  • Use ticket deflection to reduce incoming tickets
  • Let customers use built-in live chat with offline features
Learn More
Reporting and analytics
reporting-and-analytics

Reporting and analytics

Business intelligence at your fingertips.
  • Get detailed metrics for real-time customer insights
  • Access hundreds of stock reports
  • Create unlimited custom reports
Learn More
Omnichannel support
omnichannel-capabilities

Omnichannel support

Support customers no matter which channel they prefer.
  • Automatically generate tickets from emails
  • Integrate phone and ticketing systems
  • Offer support via social media
Learn More

As a rapidly growing software company, we needed a tool that would integrate into our internal applications and provide a collaborative view of customer issues. Because of TeamSupport, response times are faster and our customers receive significantly improved service.

Susan Cushman
Axceler
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Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

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