Robert C. Johnson is the co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert’s industry experience as a business leader and a customer inspired him to create TeamSupport to give Support Desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Prior to founding TeamSupport, Robert was President and CEO of Sundance Digital, one of the world’s leading providers of automation software to television and cable broadcasters. The company was sold in 2006 to Avid Technology (Nasdaq: AVID).
Passionate About Customer Service Because: Loyal and satisfied customers are the key ingredient to any successful business.
When Not Working to Revolutionize the Help Desk Industry: Robert takes to the skies as an aerobatic pilot.
Currently Reading: Wall Street Journal, Wired, Mashable.com, PC World, TechCrunch
Favorite Quote: Well done is better than well said. (Benjamin Franklin)
Eric is a leader with a proven track record of assembling talented, passionate people, while building a culture of excellence that revolves around creating solutions that enable businesses to realize high value and achieve great success.
Prior to co-founding TeamSupport, he held leadership roles in customer support for Avid Technology and Sundance Digital, with a focus on trust, confidence and success.
Instrumental in providing a seamless integration during the Avid-Sundance acquisition, he helped paved the way for many years of continued success for both Avid, their customers and the Sundance Product/Team.
Eric is a former US Marine, and spent most of his time reporting directly to the Camp Pendleton Base General and Chief of Staff, in charge of IT and assisting in public relations with the surrounding cities in Southern California.
Passionate About Customer Service Because: When customers are happy, everyone is happy!
When Not Working to Revolutionize the Help Desk Industry: Eric is exploring the great wide open with his family.
Favorite Quote: "The way to get started is to quit talking and begin doing.” (Walt Disney)
Kevin Jones leads TeamSupport’s engineering and development functions. Prior to joining TeamSupport, Kevin served as Senior Development Manager for Avid Technologies broadcast automation products where he and his team were responsible for developing cutting-edge technologies for broadcast facilities around the globe. He has in-depth experience in writing mission critical software solutions in a 24/7 environment. Kevin’s extensive background includes deep knowledge of software architecture, design, product development and engineering.
Passionate About Customer Service Because: Helping others is the key to success–not only in business, but in life.
When Not Working to Revolutionize the Help Desk Industry: Kevin is cheering on his team, the Texas A&M Aggies.
Currently Reading: Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)
Favorite Quote: “Do what you do so well that others will want to see it again–and bring their friends!” (Walt Disney)
Throughout her career, Joanne DeSantiago has held multiple positions in administration, finance and human resources. An expert managing front- and back-office procedures, she has learned to be adept at multitasking and juggling roles. She now manages the daily financial needs for TeamSupport, jumping in to assist with other requests as they arise.
Passionate About Customer Service Because: Joanne is passionate about people and about creating healthy, mutually beneficial relationships in all aspects of her life, whether that be at work or home.
When Not Working to Revolutionize the Help Desk Industry: Joanne is practicing yoga, hiking and spending time with family.
Currently Reading: Duct Tape Marketing, B2B, Entertainment Weekly
Favorite Quote: “If everyone is thinking alike, then somebody isn’t thinking.” (George S. Patton)
Laura Ballam leads TeamSupport's marketing and sales development functions. Prior to joining the team at TeamSupport, Laura held multiple positions in marketing and sales support, including managing marketing and CRM for a global manufacturing company where she was responsible for developing and implementing the company's traditional and online marketing strategies in North and South America.
Passionate About Customer Service Because: Customers are everything, without customers there is no business, and taking care of people is one of the easiest most rewarding things you can do.
When Not Working to Revolutionize the Help Desk Industry: Laura is working on home improvements, kickboxing for fun, and reading.
Currently Reading: Behind the Cloud, Predictable Revenue, Forbes
Favorite Quote: “Attitude is a little thing that makes a big difference." (Winston Churchill)
Monte DeVinny leads the global sales organization for TeamSupport with an extensive background and proven success in sales leadership.
Known for his tireless work ethic, energy, and passion for success, Monte has developed, designed, and implemented strategies which have lead to his organizing of successful sales teams. These teams were able to consistently meet and exceed both personal and professional sales goals. Before joining TeamSupport, Monte was Vice President of sales for KwikBoost, the fastest growing mobile charging solution in the US and current leader in this space. In addition, Monte has held a series of increasingly expanding positions including Regional Sales Manager for Precision Document Solutions which specializes in hardware and software for the healthcare industry.
Prior to launching his sales career, Monte spent several years in law enforcement. His distinguished career lead him to multiple levels of leadership within the department most notably developing a training module that increased citizen relationships within the city/ department.
Passionate About Customer Service Because: Excellent customer service creates customers for life. No organization can or will be successful without providing a high level of professional customer service.
When Not Working to Revolutionize the Help Desk Industry: Monte enjoys spending time with his family by the pool and at the lake.
Currently Reading: From Impossible to Inevitable, The Sales Acceleration Formula
Favorite Quote: "Losing doesn't make me want to quit. It makes me want to fight that much harder." (Paul "Bear" Bryant)