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Meet the Leadership Team Behind TeamSupport Customer Service Software

CEO

Pete Khanna

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As CEO of TeamSupport, Pete Khanna leads the day-to-day operations and strategic vision of the company. He is a proven business leader with more than 20 years of experience in senior executive roles at competitive, high growth software and technology companies. His business acumen and leadership skills have positioned him as a technology veteran in scaling growth businesses into market leaders. Pete is passionate about building high performing teams, developing extraordinary company cultures, creating outstanding customer satisfaction, and building companies that generate stakeholder (employee, customer investor) value.

Prior to joining TeamSupport, Pete was CEO of TrackVia where he led the company from an early stage start-up to an industry-leading company in the Low-Code Application market. Prior to that, Pete was President and COO of MX Logic where he helped grow the company into a cloud-based email and web security leader, leading the company to an acquisition by global security software giant McAfee.

Pete earned a B.A. from the University of Wisconsin-Eau Claire. He lives with his wife and three sons in Erie, Colorado.

Passionate About Customer Service Because: At the core of every great company is a passionate customer base.

When Not Working to Revolutionize the Help Desk Industry: Pete is traveling with his family or getting outside while golfing, skiing or fishing.

Favorite Quote: "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will."  (Vince Lombardi)

Co-Founder & Chief Customer Officer

Eric Harrington

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Eric is a proven leader with a solid track record of assembling talented, passionate people while building a culture of excellence that orbits around helping businesses increase their value and achieve success.

Co-founding TeamSupport in 2008, Eric is one of three founders who helped build what is now a global mission-critical business solution for managing customer support. TeamSupport increases enterprise value by strengthening customer relationships that result in reduced churn, consistent renewals, account expansion, and advocacy.

Prior to TeamSupport, he held senior leadership roles at Avid Technology and Sundance Digital, focusing on customer experience, business partnerships and integrations, and passionate employees. In 2006, Sundance executed a very successful strategic exit to Avid.

Eric is a former US Marine, serving with Third Battalion, First Marines and participating in Operation Restore Hope in Somalia.  During his final year with the Marines, Eric was meritoriously promoted to work directly under Camp Pendleton Base Brigadier General C.W. Reinke and Chief of Staff Colonel Steve Fisher.

Passionate About Customer Service Because: When customers are happy, everyone is happy!

When Not Working to Revolutionize the Help Desk Industry: Eric is exploring the great wide open with his family.

Favorite Quote: "The way to get started is to quit talking and begin doing.” (Walt Disney)

 

chief technology officer

Rahav Dor

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Rahav is a hands on CTO who has enabled and led multiple companies through accelerated growth periods. His career demonstrates success in building effective software engineering teams, fostering an environment of innovation that provides professional development opportunities for engineers, and enabling business growth. 

Prior to joining TeamSupport, Rahav was the CTO with Pieces Technologies where he led the development of Artificial Intelligence (AI) and Natural Language Processing (NLP) systems in medicine. He also held a leadership role at Global Velocity developing Data Loss Prevention (DLP) cloud systems.

Rahav likes to build engineering organizations that are capable of taking projects from concept to launch. He specializes in implementing Design Thinking as well as mentoring engineering on technical matters. He believes cross-departmental work and active communication are an essential part of engineering.

Passionate About Customer Service Because: Customer service is essential in defining whether a company will soar or not. It's very much in line with my software development philosophy which I frequently remind engineers of: "It's not about the technology Alice, it's about offering a solution".

When Not Working to Revolutionize the Help Desk Industry: I swim, I run, and I would love to hike but that would require moving the company during the summer. I'm an avid reader, a frequent visitor of great restaurants, and I love to see fun movies.

Favorite Quote: "Life begins at the end of your comfort zone." (Neale Donald Walsch)

Senior vice president of sales

Doug Baudler

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As the SVP of Sales & Business Development of TeamSupport, Doug Baudler leads the strategy and execution of the Sales Organization. He has spent 16+ years working for industry-leading SaaS companies in every role. His vast experience has exposed him to sales organizations, methodologies, and GTM strategies of some of the most successful sales teams in the industry. Doug is customer-focused, passionate about building a great culture and developing the careers of all those who work with him.

Prior to joining TeamSupport, Doug was the VP of Sales & Success at AtSpoke where he oversaw all GTM functions for an early-stage startup. Additionally, he led the sales team at Talkdesk during a hyper-growth period where they achieved unicorn status based on his teams’ performance. He has worked alongside thought leaders as well as propelled the careers of many salespeople during his tenure.   

Doug currently resides in San Francisco, CA with his family.

Passionate About Customer Service Because: Helping people by delivering a better overall experience to the things that are important to them brings humanity back to the forefront of service.

When Not Working to Revolutionize the Help Desk Industry: Doug is spending quality time playing with his young children or taking on a new hobby.

Favorite Quote: "Approach each day with an enthusiasm unknown to humanity”  (Jim Harbaugh)

Chief Financial Officer

Corbin Baumel

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Corbin is the Chief Financial Officer of TeamSupport, leading the company’s finance, accounting, human resources, contracting and compliance functions. Corbin has proven his strategic leadership capabilities in several software and software-enabled services companies, specializing in building and monetizing businesses, raising capital and M&A, and executive management.

Prior to joining TeamSupport, Corbin held key leadership roles at several technology companies, including CFO of Axiometrics, and CFO of LPB Energy Management.

Corbin earned his MBA in finance from Columbia Business School and a Bachelor of Science degree in Economics from the Wharton School of the University of Pennsylvania.

Passionate About Customer Service Because: It’s not enough to just have a great product – the best companies provide delightful experiences to their customers. It's about people helping people.

When Not Working to Revolutionize the Help Desk Industry: Corbin enjoys traveling with his family, listening to music, and learning new things.

Favorite Quote: “Be kind, for everyone you meet is fighting a hard battle.” (Plato)

SVP of Strategic Partnerships

Sofia Rossato

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As SVP of Strategic Partnerships at TeamSupport, Sofia Rossato is responsible for building the partner ecosystem across products. 

Sofia is a tech executive with over 20 years of experience growing companies in start-up and large corporate environments. She has served in C-Level roles with full P&L responsibility for SaaS, FinTech, B2B, and B2C businesses.  Her experience spans GTM strategy, corporate strategy, M&A, sales, marketing, new product innovation, and operations. She is passionate about building engaged teams and customer-first businesses that produce long-term value.

Sofia came to TeamSupport through the acquisition of SnapEngage, an omnichannel enterprise chat platform. As CEO of SnapEngage, Sofia led teams through new growth strategies and post-acquisition integration. Prior to joining SnapEngage, she served as COO of the information division at IHS Markit, a $17 billion financial information company.

Sofia currently resides in Boulder, CO with her family.

Passionate About Client Engagement Because: Connecting companies to their customers is the best path to growth.

When Not Working to Revolutionize the Industry: Sofia is enjoying all that Colorado has to offer.

Favorite Quote:“Don’t believe everything you think.” (Robert Fulgham)