Customer support@2x Customer support@2x-mobile
 

Meet Our Leadership Team Behind TeamSupport Customer Service Software

CEO

Pete Khanna

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As CEO of TeamSupport, Pete Khanna leads the day-to-day operations and strategic vision of the company. He is a proven business leader with more than 20 years of experience in senior executive roles at competitive, high growth software and technology companies. His business acumen and leadership skills have positioned him as a technology veteran in scaling growth businesses into market leaders. Pete is passionate about building high performing teams, developing extraordinary company cultures, creating outstanding customer satisfaction, and building companies that generate stakeholder (employee, customer investor) value.

Prior to joining TeamSupport, Pete was CEO of TrackVia where he led the company from an early stage start-up to an industry-leading company in the Low-Code Application market. Prior to that, Pete was President and COO of MX Logic where he helped grow the company into a cloud-based email and web security leader, leading the company to an acquisition by global security software giant McAfee.

Pete earned a B.A. from the University of Wisconsin-Eau Claire. He lives with his wife and three sons in Erie, Colorado.

Passionate About Customer Service Because: At the core of every great company is a passionate customer base.

When Not Working to Revolutionize the Help Desk Industry: Pete is traveling with his family or getting outside while golfing, skiing or fishing.

Favorite Quote: "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will."  - Vince Lombardi

Chief Operating Officer

Eric Harrington

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Eric is a proven leader with a solid track record of assembling talented, passionate people while building a culture of excellence that orbits around helping businesses increase their value and achieve success.

Co-founding TeamSupport in 2008, Eric is one of three founders who helped build what is now a global mission-critical business solution for managing customer support. TeamSupport increases enterprise value by strengthening customer relationships that result in reduced churn, consistent renewals, account expansion, and advocacy.

Prior to TeamSupport, he held senior leadership roles at Avid Technology and Sundance Digital, focusing on customer experience, business partnerships and integrations, and passionate employees. In 2006, Sundance executed a very successful strategic exit to Avid.

Eric is a former US Marine, serving with Third Battalion, First Marines and participating in Operation Restore Hope in Somalia.  During his final year with the Marines, Eric was meritoriously promoted to work directly under Camp Pendleton Base Brigadier General C.W. Reinke and Chief of Staff Colonel Steve Fisher.

Passionate About Customer Service Because: When customers are happy, everyone is happy!

When Not Working to Revolutionize the Help Desk Industry: Eric is exploring the great wide open with his family.

Favorite Quote: "The way to get started is to quit talking and begin doing.” (Walt Disney)

 

Chief Financial Officer

Corbin Baumel

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Corbin is the Chief Financial Officer of TeamSupport, leading the company’s finance, accounting, human resources, contracting and compliance functions. Corbin has proven his strategic leadership capabilities in several software and software-enabled services companies, specializing in building and monetizing businesses, raising capital and M&A, and executive management.

Prior to joining TeamSupport, Corbin held key leadership roles at several technology companies, including CFO of Axiometrics, and CFO of LPB Energy Management.

Corbin earned his MBA in finance from Columbia Business School and a Bachelor of Science degree in Economics from the Wharton School of the University of Pennsylvania.

Passionate About Customer Service Because: It’s not enough to just have a great product – the best companies provide delightful experiences to their customers. It's about people helping people.

When Not Working to Revolutionize the Help Desk Industry: Corbin enjoys traveling with his family, listening to music, and learning new things.

Favorite Quote: “Be kind, for everyone you meet is fighting a hard battle.” (Plato)

Chief Marketing Officer

Melissa Hendrick

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A hands-on, seasoned marketing executive with extensive B2B SaaS expertise, Melissa is Chief Marketing Officer for TeamSupport, leading the company's Marketing efforts to drive demand generation, increase brand awareness, and enhance customer experience.

With over 20 years of marketing, sales, and operations experience, Melissa was previously the VP of Marketing for Yooz, serving over 3,000 global clients. In this role, she was responsible for directing the development and execution of marketing, demand, brand, customer experience, partnerships and growth strategies. Previously, Melissa was Director, Demand Generation Corporate Marketing at Thomson Reuters, where she increased their opportunity pipeline over 3x.

Passionate About Customer Service Because: Providing an outstanding customer experience is a pivotal component in creating and keeping delighted clients who then evangelize on behalf of your company.

When Not Working to Revolutionize the Help Desk Industry: Melissa is passionate about travel, Camp Gladiator Boot Camp, beaching it, enjoying a good Irish Whiskey, and hanging with friends and family.

Favorite Quote: “Be in the moment. Live in the moment.” (Unknown)

chief technology officer

Rahav Dor

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Rahav is a hands on CTO who has enabled and led multiple companies through accelerated growth periods. His career demonstrates success in building effective software engineering teams, fostering an environment of innovation that provides professional development opportunities for engineers, and enabling business growth. 

Prior to joining TeamSupport, Rahav was the CTO with Pieces Technologies where he led the development of Artificial Intelligence (AI) and Natural Language Processing (NLP) systems in medicine. He also held a leadership role at Global Velocity developing Data Loss Prevention (DLP) cloud systems.

Rahav likes to build engineering organizations that are capable of taking projects from concept to launch. He specializes in implementing Design Thinking as well as mentoring engineering on technical matters. He believes cross-departmental work and active communication are an essential part of engineering.

Passionate About Customer Service Because: Customer service is essential in defining whether a company will soar or not. It's very much in line with my software development philosophy which I frequently remind engineers of: "It's not about the technology Alice, it's about offering a solution".

When Not Working to Revolutionize the Help Desk Industry: I swim, I run, and I would love to hike but that would require moving the company during the summer. I'm an avid reader, a frequent visitor of great restaurants, and I love to see fun movies.

Favorite Quote: "Life begins at the end of your comfort zone." (Neale Donald Walsch)

vice president of sales

Tamiko Fletcher

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Tamiko is Vice President of Sales for TeamSupport, leading the company's Sales and Customer Success teams. Tamiko has a proven-track record of building high-velocity sales organizations focused on new logo acquisition, customer retention, and expansion. Her past experience is in VC and PE backed SaaS companies.

Prior to joining TeamSupport, Tamiko held a sales leadership role at BirdEye, and was VP of Sales for two Vista Equity Partners portfolio companies.

Passionate About Customer Service Because: You learn a lot about an organization based on how they treat their customers.

When Not Working to Revolutionize the Help Desk Industry: I enjoy traveling with my husband and family time at home with our 4 dogs.  I also participate in a number of charity and volunteer programs.  My passion projects include youth mentoring and providing school supplies and Christmas packages for underprivileged children around the world.

Favorite Quote: "Leadership is the capacity to translate vision into reality." (Warren Bennis)