Robert C. Johnson is the co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert’s industry experience as a business leader and a customer inspired him to create TeamSupport to give Support Desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Prior to founding TeamSupport, Robert was President and CEO of Sundance Digital, one of the world’s leading providers of automation software to television and cable broadcasters. The company was sold in 2006 to Avid Technology (Nasdaq: AVID).
Passionate About Customer Service Because: Loyal and satisfied customers are the key ingredient to any successful business.
When Not Working to Revolutionize the Help Desk Industry: Robert takes to the skies as an aerobatic pilot.
Currently Reading: Wall Street Journal, Wired, Mashable.com, PC World, TechCrunch
Favorite Quote: Well done is better than well said. (Benjamin Franklin)
Eric Harrington is a proven customer support and product manager. Prior to co-founding TeamSupport, he has held managing director roles in customer service and support for Avid Technology and Sundance Digital, Inc. Eric has successfully led a number of business initiatives that include developing technology solutions and bringing them to market; designing front and back office operations; and managing both software development and customer support teams in fast-paced, agile environments.
Passionate About Customer Service Because: When customers are happy, everyone is happy!
When Not Working to Revolutionize the Help Desk Industry: Eric is taking random road trips with his family.
Favorite Quote: Chop your own wood, and it will warm you twice.” (Henry Ford)
Kevin Jones leads TeamSupport’s engineering and development functions. Prior to joining TeamSupport, Kevin served as Senior Development Manager for Avid Technologies broadcast automation products where he and his team were responsible for developing cutting-edge technologies for broadcast facilities around the globe. He has in-depth experience in writing mission critical software solutions in a 24/7 environment. Kevin’s extensive background includes deep knowledge of software architecture, design, product development and engineering.
Passionate About Customer Service Because: Helping others is the key to success–not only in business, but in life.
When Not Working to Revolutionize the Help Desk Industry: Kevin is cheering on his team, the Texas A&M Aggies.
Currently Reading: Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)
Favorite Quote: “Do what you do so well that others will want to see it again–and bring their friends!” (Walt Disney)
Throughout her career, Joanne Hathaway has held multiple positions in administration, finance and human resources. An expert managing front- and back-office procedures, she has learned to be adept at multitasking and juggling roles. She now manages the daily financial needs for TeamSupport, jumping in to assist with other requests as they arise.
Passionate About Customer Service Because: Joanne is passionate about people and about creating healthy, mutually beneficial relationships in all aspects of her life, whether that be at work or home.
When Not Working to Revolutionize the Help Desk Industry: Joanne is practicing yoga, hiking and spending time with family.
Currently Reading: Duct Tape Marketing, B2B, Entertainment Weekly
Favorite Quote: “If everyone is thinking alike, then somebody isn’t thinking.” (George S. Patton)
Laura Ballam leads TeamSupport's marketing and sales development functions. Prior to joining the team at TeamSupport, Laura held multiple positions in marketing and sales support, including managing marketing and CRM for a global manufacturing company where she was responsible for developing and implementing the company's traditional and online marketing strategies in North and South America.
Passionate About Customer Service Because: Customers are everything, without customers there is no business, and taking care of people is one of the easiest most rewarding things you can do.
When Not Working to Revolutionize the Help Desk Industry: Laura is working on home improvements, kickboxing for fun, and reading.
Currently Reading: Behind the Cloud, Predictable Revenue, Forbes
Favorite Quote: “Attitude is a little thing that makes a big difference." (Winston Churchill)
Zan Breithmoore leads the global sales organization for TeamSupport with an extensive background and proven success in sales leadership. Prior to joining TeamSupport, Zan was Regional VP of Tierpoint, one of the fastest growing cloud and colocation companies in North America. In addition, Zan has been responsible for building strong sales organizations for companies such as Citrix, Cox Communications, and Tellabs.
Zan holds an MBA from Concordia College, a DePaul University affiliate.
Passionate About Customer Service Because: In today’s world, information is available to everyone. Buying can be done without any selling at all. People don’t want to be “sold” something, they want a person who sees them as a person first and who knows that the primary role of the sales person is to help a potential customer find what they need or want. This is the key to great customer service and the key to building a trust based business model.
When Not Working to Revolutionize the Help Desk Industry: Zan spends his time working out, swimming, and enjoying his two wonderful children.
Currently Reading: Crucial Conversations, Predictable Revenue, Harvard Business Review
Favorite Quote: "In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing." (Theodore Roosevelt)
Shane Milek leads customer success efforts for TeamSupport, including onboarding and customer support. With an extensive background in marketing, sales, and customer engagement, Shane is a master at building relationships and a true customer advocate. Prior to joining TeamSupport, Shane has been responsible for customer success in various industries, including the volatile world of technology startups, giving him a unique appreciation for customer success. Shane's mission is to help TeamSupport customers engage, adopt, and grow with the product.
Passionate About Customer Service Because: Customer service is so much more than simply helping someone solve a problem. It's about the connection and the relationship you build with your customers. I'm passionate about learning who our customer is, what their business is, what's important to them, and how they're using our tool. Establishing a good relationship with the customer is critical to building a solid foundation of trust and loyalty.
When Not Working to Revolutionize the Help Desk Industry: Shane is either training for & playing rugby, fly fishing, or spending time outdoors with his wife and dog.
Currently Reading: The Four Steps to the Epiphany, Scaling Up Excellence
Favorite Quote: "The secret of getting ahead is getting started." (Mark Twain)