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TeamSupport Customer Support Software

Customer Support Software Built for B2B Businesses
Increase Help Desk Productivity by 20%
Built for B2B
View products, versions, SLAs, and issues at both the contact and enterprise level so agents work more efficiently
Customize
Add custom fields, rules, and rearrange workflows so TeamSupport fits your process
Automate
Self-service portals, ticket deflection, and smart routing let you close tickets faster and provide better service
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B2B Customer Support Expert
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TRUSTED BY THE WORLD’S LEADING COMPANIES
TeamSupport helps organize our team's tickets and allows us to view them on many levels. It's also nice because we have a history of work in one location.
Karen White
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TeamSupport is a very simple and easy to understand application. It has a friendly user interface and a design that's easy to follow.
Devin Wolfenberger
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After years of struggling with a sub-par internal tool for tracking customers issues, we have been nothing but pleased since implementing the TeamSupport solution!
Veronica L. Wooten
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Customer-Focused Support Software

TeamSupport helps get the focus of customer support back where it belongs: the Customer.

Watch this short video to see how!

ADVANCED OMNICHANNEL Ticket Management System
Whether your customers use phone, e-mail, chat, or your online portal, our omnichannel customer support software provides a one-stop shop for B2B customer support. Customer inquiries are all handled in one place - creating a seamless customer experience for your team, and your customers.
Email-to-Ticket
Live Chat
Phone Support
Online Portal
Mobile Support App
The TeamSupport Ticket Management Platform & Features
Service Level Agreements (SLA)

Advanced SLA management lets you set custom SLA agreements for each client. The system uses SLA status to prioritize open tickets at risk of violating service level agreements.

Track SLA compliance and support hours by client.

Your customized dashboard gives you the insights you need, when you need them.
Customized Dashboards

Dashboards can be customized by user to put the information they need right at their fingertips. Simply drag and drop the report you need into the dashboard.

See open tickets, SLA warnings, and group level information at a glance. No more endless clicking around to get to the right screen.

Self-Service Customer Hubs

TeamSupport customer self-service software offers a fully customizable Customer Hub that can be embedded in your website, or standalone with a custom URL.

With full design access, your Customer Hub can easily match your website branding for a seamless customer experience.

In-Browser Self-Service Hubs Solve Your Customers’ Complaints Faster

Integrates With 30+ Of The Leading Technologies

Hubspot
Zoho
Oracle
Salesforce
Jira
Slack
Mailchimp
Facebook
Twitter
Highrise
Zaiper
Servicenow
Beanstalk
Beanstalk
VisualStudio
With features ranging from Ticket Management to Self-Service, TeamSupport is the leading B2B Support software
See why TeamSupport is the better choice in B2B Support Software!
  • Improve the Customer Experience with Powerful Customer Self-Service Software
  • Never Lose Tickets Again with Easy To Use Help Desk Ticketing System.
  • Best in Class Help Desk Reporting & Metrics.