-
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
-
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
-
We provide multiple ways for your customers to self-serve, saving your agents time.
-
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
-
Allow multiple stakeholders to contribute to and work on tickets.
-
Automated customer satisfaction surveys and scoring
-
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
-
Quickly access support metrics and understand how your teams and agents are performing.
-
Search all TeamSupport data, not just tickets.
-
Keep all of your customers' important dates organized.
-
Prevent support agents from working on the same ticket at the same time.
-
Connect natively with many systems, including Hubspot, MS Teams, Salesforce, Zapier, and more.
-
Send and receive the data you need.
-
Ticket Automation rules for triggering actions for agents or customers.
-
Easily let your customers access the documents they need.
-
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
-
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
-
We provide multiple ways for your customers to self serve, saving your agents time.
-
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets. Create different knowledge bases for different products.
-
Allow multiple stakeholders to contribute to and work on tickets.
-
Automated customer satisfaction surveys and scoring.
-
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
-
Quickly access support metrics and understand how your teams and agents are performing.
-
Manage hardware and software inside of TeamSupport and easily connect assets to tickets.
-
Set custom SLAs, even to the individual customer level.
-
Test new configurations without worrying about messing up production data.
-
Customize ticket page to match your brand's look and feel. Includes custom URL.
-
A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
-
Connect tickets and customers to brands or product lines.
-
Pull data from 3rd parties to show in the ticket view.
-
Search all TeamSupport data, not just tickets.
-
Keep all of your customers' important dates organized.
-
Prevent support agents from working on the same ticket at the same time.
-
Send and receive the data you need.
-
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
-
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
-
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
-
Allow multiple stakeholders to contribute to and work on tickets.
-
Automated customer satisfaction surveys and scoring.
-
Quickly access support metrics and understand how your teams and agents are performing.
-
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
-
Set custom SLAs, even to the individual customer level.
-
Customize ticket page to match your brand's look and feel. Includes custom URL.
-
A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
-
Connect tickets and customers to brands or product lines.
-
TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
-
Support for Facebook Messenger, Twitter, SMS, and more.
-
Chats can be routed by team and product
-
Edit the look and feel of the chat experience to match your style and brand
-
Co-browsing and internal-only, cross-team conversation threads.
-
Canned responses and type ahead.
-
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
-
See what a visitor is typing before they submit, so you can start answering sooner.
-
Metrics for agent availability, team performance, visitor statistics, CSAT, and more.
-
Used to set up sub-accounts and custom configurations. Often used for department and brand-level configurations (colors, options, settings, post-chat actions).
-
Keep your patient data confidential
-
Integrate with CRMs, marketing automation platforms, helpdesks, and more.
-
Chat logs will be available for the life of the account.
-
Transfer files and documents
-
Send proactive chat messages to visitors based on custom rules and triggers.
-
Support for Facebook Messenger, Twitter, SMS, and more.
-
Start from 9 pre-built templates or configure your own. Includes access to chatbot API.
-
Control how chats are routed based on priority, team, product, skillset, language, working hours, and more.
-
Edit the look and feel of the chat experience to match your style and brand.
-
Co-browsing and internal-only, cross-team conversation threads.
-
Canned responses and type ahead.
-
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, Password Management, GDPR Compliant chat, ADA Accessibility, and additional security settings.
-
Real-time, automatic translations for over 100 languages, powered by Google.
-
See what a visitor is typing before they submit, so you can start answering sooner.
-
Integrate with CRMs, marketing automation platforms, helpdesks, and more.
-
Metrics for agent Availability, team performance, CSAT, and more.
-
2 included. Used to set up sub-accounts and custom configurations. Often used for department and brand-level configurations (colors, options, settings, post-chat actions).
-
Easily connect with your visitors via phone.
-
Chat logs will be available for the life of the account.
-
Control the data your sub-administrators can see and edit.
-
Securely obtain sensitive data such as visitor credit cards and SSNs, and enable private notes.
-
Send proactive chat messages to visitors based on custom rules and triggers.
-
Label chats for categorization, follow-up, analytics, integrations, and more.
-
Support for Facebook Messenger, Twitter, SMS, and more.
-
Start from one of 9 prebuilt templates or configure your own. Includes access to the chatbot API.
-
1 included.
-
Control how chats are routed based on priority, team, product, skillset, language, working hours, and more.
-
Edit the look and feel of the chat experience to match your style and brand.
-
Co-browsing and internal-only, cross-team conversation threads.
-
Canned responses and type ahead.
-
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, Password Management, GDPR Compliant chat, ADA Accessibility, and additional security settings.
-
Real-time, automatic translations for over 100 languages, powered by Google.
-
See what a visitor is typing before they submit, so you can start answering sooner.
-
Integrate with CRMs, marketing automation platforms, helpdesks, and more.
-
Easily add chat inside your mobile application.
-
Metrics for agent Availability, team performance, CSAT, and more.
-
5 included. Used to set up sub-accounts and custom configurations. Often used for department and brand-level configurations (colors, options, settings, post-chat actions).
-
Assigned Customer Success Manager, included onboarding and training.
-
Keep your patient data confidential.
-
Easily connect with your visitors via phone.
-
Chat logs will be available for the life of the account.
-
Control the data your sub-administrators can see and edit.
-
Securely obtain sensitive data such as visitor credit cards and SSNs, and enable private notes.
-
Send proactive chat messages to visitors based on custom rules and triggers.
-
Label chats for categorization, follow-up, analytics, integrations, and more.
-
Allow managers to observe their team's chats in real-time to monitor, coach, and takeover if needed.
-
See all changes and edits made to the account.
-
Connect with your google my business account and receive chats in the hub.
-
Screenshare with visitors from within the messaging hub.
