One monthly fee gets you all the features and customization options included in your plan along with all of the post-sales support. And there are never hidden fees or surcharges. With our online support software, there’s nothing to install, no additional software to buy, and nothing to manage yourself.
We offer regular, personalized outreach through dedicated Customer Success Managers, a wide range of self-help tools, and a robust library of educational resources. All focused on helping you be the best at providing B2B customer support to your clients.
Your CSM participates in the onboarding process and sticks with you every step of the way to give your team the tools you need to succeed, whether that's a refresher on a newly adopted feature or onboarding new team members.
Learn more about how to choose the right B2B customer support software provider and what to expect after the sale closes with TeamSupport. Download The Journey from Discovery to Onboarding and Beyond.
|Customer management features|
|Complete customer and contact database|
|Unlimited customers and contacts|
|Ticket history by customer or contact|
|Customer notes with alerts|
|Customer Distress Index™|
|Ticket management features|
|Phone-to-ticket (through RingCentral)|
|Custom fields, statuses, and properties|
|Conditional custom fields|
|Assign tickets to users or groups|
|Ticket collision prevention|
|Related and family tickets|
|Integrated screen recording|
|Ticket automation and workflows|
|Integrated video/webcam recording|
|In-line images and file attachments|
|Mobile agent tools|
|Log private or public actions with notifications|
|Live customer chat|
|Visual chat with screen and video recording||X|
|Customer self-service features|
|Internal and external knowledgebases|
|Public or private customizable customer portals (hubs)|
|Embed customer hubs in your website|
|Multiple hubs for product lines and multi-brand||X|
|Water Cooler (internal social network and chat)|
|Integrated calendar with task assignments|
|Products and inventory features|
|Product and version tracking||X|
|Product lines (aka multi-brand)||X|
|Inventory and asset tracking||X|
|Link products and versions to tickets and customers||X|
|Customer portal can be customized by product||X|
|Reporting and analytics|
|Hundreds of stock reports|
|Agent and group reporting|
|Advanced custom reports|
|CRM integrations including Salesforce, Oracle, Highrise, and Zoho|
|Business tool integrations including MailChimp, NiceReply, Dropbox, Slack, and Twitter|
|Zapier integration platform|
|Developer tool integrations including Jira and Beanstalk|
|Widgets (aka plugs)||X|
|Security and controls|
|SLA management with pause and business hours functions|
|Sandbox test environment|
|Assign users to multiple groups (teams)|
|Help and support|
|Technical support (email, phone, live chat)|
|Multi-time zone support|
|Click HERE to Get Started Today!|
A simple to use, yet versatile and powerful product. Does exactly what you need it to do!
TeamSupport offers the ultimate post-sale support, not only during implementation and onboarding but on an ongoing basis. We feel like we have a true business partner with TeamSupport.
TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.