|TeamSupport is a purpose built B2B customer support solution that enables companies to build stronger customer relationships by providing a comprehensive view of your customers' experience.|
|KB (Internal & External)|
|Customer Distress Management|
|Customer Hub CNAME||X|
|Inventory & Assets||X|
|Advanced Reporting/Insights||X||Add On|
|Premier Support||X||Add On|
|Real-time Chat||Add On||Add On|
|Get a quote||Get a quote|
Real Time Chat
|TeamSupport Chat powered by SnapEngage is designed for companies that recognize the power of digital conversations to nurture lasting customer relationships and drive long-term growth.|
CRM & Help Desk Integrations
|HIPAA Compliance||Add On||Add On||Add On|
|Get a quote||Get a quote||Get a quote|
|TeamSuccess allows your team to easily monitor, automate, and streamline your customer lifecycle, creating more upsell opportunities, reducing the risk of churn, and ensuring that as your customer relationships grow, your profits do too.|
Subscription Revenue Management
|Customer Health Profile|
|CSM Productivity Monitoring|
|Product Adoption Intelligence|
|Reporting & Analytics|
|Get a quote|
We offer regular, personalized outreach through dedicated Customer Success Managers, a wide range of self-help tools, and a robust library of educational resources. All focused on helping you be the best at providing B2B customer support to your clients.
Your CSM participates in the onboarding process and sticks with you every step of the way to give your team the tools you need to succeed, whether that's a refresher on a newly adopted feature or onboarding new team members.
Learn more about how to choose the right B2B customer support software provider and what to expect after the sale closes with TeamSupport. Download The Journey from Discovery to Onboarding and Beyond.
A simple to use, yet versatile and powerful product. Does exactly what you need it to do!
TeamSupport offers the ultimate post-sale support, not only during implementation and onboarding but on an ongoing basis. We feel like we have a true business partner with TeamSupport.
TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.