Pricing

Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more

Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.

Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.

Allow multiple stakeholders to contribute to and work on tickets.

Automated customer satisfaction surveys and scoring

Quickly access support metrics and understand how your teams and agents are performing.

TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.

TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.

Set custom SLAs, even to the individual customer level.

Meet your customers where they are; intake tickets and provide support through live chat, email, and more.

Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.

TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.

Customize ticket page to match your brand's look and feel. Includes custom URL.

A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.

Connect tickets and customers to brands or product lines.

Set custom SLAs, even to the individual customer level.

Create custom dashboards with metrics specific to your organization. Configure separate dashboards for different products, roles, or users.

Support for Facebook Messenger, Twitter, We-chat, SMS, phone integrations.

12 prebuilt chatbots + customizable templates and access to the chatbot API.

Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.

Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.

Co-browsing and cross-team conversation threads.

Canned responses and type ahead.

Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.

Real-time automatic translations for over 100 languages.

See what a visitor is typing before they submit, so you can start answering sooner.

Metrics for agent availability, team performance, CSAT, and more.

Observe messages coming in to multiple agents, provide coaching, whisper to agents, or takeover conversations.

Used to set up sub-accounts and custom configurations, departments, configurations (colors, options, settings, post-chat actions) -different brands/domains, departments.

Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.

TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.

Connect tickets and customers to brands or product lines.

Create hierarchical connections between customers, products, and more.

12 prebuilt chatbots + customizable templates and access to the chatbot API.

Used to set up sub-accounts and custom configurations, departments, configurations (colors, options, settings, post-chat actions) -different brands/domains, and departments.