Custom pricing for the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers.

TRUSTED BY THE WORLD’S LEADING COMPANIES

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Customer Support

TeamSupport is a purpose built B2B customer support solution that enables companies to build stronger customer relationships by providing a comprehensive view of your customers' experience.

Features

Support Desk Enterprise

Customer Management

blue-check gold-brown-check
Ticket Management blue-check gold-brown-check
Customer Self-Service blue-check gold-brown-check
KB (Internal & External) blue-check gold-brown-check
Collaboration blue-check gold-brown-check
Adhoc Reporting blue-check gold-brown-check
CSAT blue-check gold-brown-check
Integrations blue-check gold-brown-check
Customer Distress Management blue-check gold-brown-check
Customer Support blue-check gold-brown-check
API blue-check gold-brown-check
Sandbox blue-check gold-brown-check
SLA Management blue-check gold-brown-check
Customer Hub CNAME X gold-brown-check
Mulit-Brand/Product Lines X gold-brown-check
Inventory & Assets X gold-brown-check
Advanced Reporting/Insights X Add On
Premier Support X Add On
Real-time Chat Add On Add On
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Real Time Chat

TeamSupport Chat powered by SnapEngage is designed for companies that recognize the power of digital conversations to nurture lasting customer relationships and drive long-term growth.

Features

Essentials Professional Enterprise

CRM & Help Desk Integrations

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Security blue-check blue-check gold-brown-check
Multi-channel Management blue-check blue-check gold-brown-check
Standard Support blue-check blue-check gold-brown-check
Onboarding Services X blue-check gold-brown-check
Branded Experiences X blue-check gold-brown-check
Chat Bots X blue-check gold-brown-check
Advanced Security X X gold-brown-check
Premium Support X X gold-brown-check
HIPAA Compliance Add On Add On Add On
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Customer Success

TeamSuccess allows your team to easily monitor, automate, and streamline your customer lifecycle, creating more upsell opportunities, reducing the risk of churn, and ensuring that as your customer relationships grow, your profits do too.

Features

   

Subscription Revenue Management

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Customer Health Profile   blue-check
Activity Automation   blue-check
CSM Productivity Monitoring   blue-check
Customer Segmentation   blue-check
Email Integration   blue-check
Product Adoption Intelligence   blue-check
Reporting & Analytics   blue-check
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We make it easy.

We offer regular, personalized outreach through dedicated Customer Success Managers, a wide range of self-help tools, and a robust library of educational resources. All focused on helping you be the best at providing B2B customer support to your clients.

Your CSM participates in the onboarding process and sticks with you every step of the way to give your team the tools you need to succeed, whether that's a refresher on a newly adopted feature or onboarding new team members.

Get Started

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Learn more about how to choose the right B2B customer support software provider and what to expect after the sale closes with TeamSupport. Download The Journey from Discovery to Onboarding and Beyond.

Built for Everyone

Easy-to-use ensures new users learn to use prototyping tools.
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A simple to use, yet versatile and powerful product. Does exactly what you need it to do!

James Sprules
James Sprules
DataStor It
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TeamSupport offers the ultimate post-sale support, not only during implementation and onboarding but on an ongoing basis. We feel like we have a true business partner with TeamSupport.

Alain Alejandro
SQA Support - QC Software
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TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison
Cayenta

Take the First Step.

Contact sales to get started with TeamSupport for your organization.