Ticketing Features:
Customer Management
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
Advanced Ticket Management
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
Customer Self-Service, Ticket Deflection
Knowledge Base (Single Product)
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Collaboration Features Within Tickets
Allow multiple stakeholders to contribute to and work on tickets.
Customer Satisfaction Rating (CSAT)
Automated customer satisfaction surveys and scoring
Basic Reporting & Prebuilt Dashboard
Quickly access support metrics and understand how your teams and agents are performing.
Patented Customer Distress Index (CDI) scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Integrations (1 included)
TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
SLA Management
Set custom SLAs, even to the individual customer level.
Ticketing Features:
Customer Management
Advanced Ticket Management
Customer Self-Service, Ticket Deflection
Knowledge Base (Single Product)
Collaboration Features Within Tickets
Customer Satisfaction Rating (CSAT)
Basic Reporting & Prebuilt Dashboard
Patented Customer Distress Index (CDI) scoring
Integrations (1 included)
SLA Management
Ticketing Features:
Messaging across web, mobile, and other channels
Meet your customers where they are; intake tickets and provide support through live chat, email, and more.
Knowledge Base (Multiple Products)
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Integrations (3 included)
TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
API
Ticket Page Full Customization
Customize ticket page to match your brand's look and feel. Includes custom URL.
Customer Hub
A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
Multiple Brand/Product Lines (Up to 5)
Connect tickets and customers to brands or product lines.
SLA Management (Multiple)
Set custom SLAs, even to the individual customer level.
Advanced Reporting w/customizable Dashboards - Insights
Create custom dashboards with metrics specific to your organization. Configure separate dashboards for different products, roles, or users.
Messaging and Live Chat Features:
Multi-Channel Conversation Management
Support for Facebook Messenger, Twitter, We-chat, SMS, phone integrations.
SMS (1 number Included)
Chat Bots - Prebuilt And Custom (2 Included)
12 prebuilt chatbots + customizable templates and access to the chatbot API.
Advanced Routing
Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.
Custom Workflows
Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.
Custom Branded Experiences
Conversation Collaboration
Co-browsing and cross-team conversation threads.
Common Response Shortcuts
Canned responses and type ahead.
Robust Security And Compliance
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
Live Translate
Real-time automatic translations for over 100 languages.
Sneak Peak
See what a visitor is typing before they submit, so you can start answering sooner.
Mobile SDK
Chat Analytics
Metrics for agent availability, team performance, CSAT, and more.
Supervisor Mode
Observe messages coming in to multiple agents, provide coaching, whisper to agents, or takeover conversations.
Widgets (2 included)
Used to set up sub-accounts and custom configurations, departments, configurations (colors, options, settings, post-chat actions) -different brands/domains, departments.
Ticketing Features:
Messaging and Live Chat Features:
Multi-Channel Conversation Management
SMS (1 number Included)
Chat Bots - Prebuilt And Custom (2 Included)
Advanced Routing
Custom Workflows
Custom Branded Experiences
Conversation Collaboration
Common Response Shortcuts
Robust Security And Compliance
Live Translate
Sneak Peak
Mobile SDK
Chat Analytics
Supervisor Mode
Widgets (2 included)
Ticketing Features:
Knowledge Base (Multiple Products)
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Integrations (Unlimited)
TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
Sandbox
Unlimited Brands / Product Lines
Connect tickets and customers to brands or product lines.
Parent / Child capabilities
Create hierarchical connections between customers, products, and more.
Inventory and Assets (Add-on)
Premier Support
Included Onboarding and Training
Dedicated Customer Success Manager
Messaging and Live Chat Features:
Chat Bots (Prebuilt And Custom - 5 Included)
12 prebuilt chatbots + customizable templates and access to the chatbot API.
Widgets (5 included)
Used to set up sub-accounts and custom configurations, departments, configurations (colors, options, settings, post-chat actions) -different brands/domains, and departments.
Secure Data Transfer
Single Sign-on (SSO)
Visitor Identity Verification (VIV)
Allowed IPs
Allowed Domains
Audit Logs
HIPAA Compliance (Add-on)
Ticketing Features:
Digital Conversations To Nurture Relationships
Multi-Channel Conversation Management
Support for Facebook Messenger, Twitter, We-chat, SMS, and more.
Chat Bots - Prebuilt And Custom (1 Included)
12 prebuilt chatbots + customizable templates and access to the chatbot API.
SMS (1 number Included)
Advanced Routing
Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.
Custom Workflows
Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.
Custom Branded Experiences
Conversation Collaboration
Co-browsing and cross-team conversation threads.
Common Response Shortcuts
Canned responses and type ahead.
Robust Security And Compliance
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
Live Translate
Real-time, automatic translations for over 100 languages.
Sneak Peak
See what a visitor is typing before they submit, so you can start answering sooner.
CRM, Marketing Automation & Help Desk Integrations
Mobile SDK
Chat Analytics
Metrics for agent Availability, team performance, CSAT, and more.
Standard Support
Advanced Security (Add-on)
Secure Data Transfer, Single Sign-on (SSO), Visitor Identity Verification (VIV), allowed IPs and Domains.
Premier Support (Add-on)
Assigned Customer Success Manager, included onboarding and training.
Widgets (Add-on)
Used to set up sub-accounts and custom configurations. Often used for department and brand-level configurations (colors, options, settings, post-chat actions).
HIPAA Compliance (Add-on)
Digital Conversations To Nurture Relationships
Multi-Channel Conversation Management
Chat Bots - Prebuilt And Custom (1 Included)
SMS (1 number Included)
Advanced Routing
Custom Workflows
Custom Branded Experiences
Conversation Collaboration
Common Response Shortcuts
Robust Security And Compliance
Live Translate
Sneak Peak
CRM, Marketing Automation & Help Desk Integrations
Mobile SDK
Chat Analytics
Standard Support
Advanced Security (Add-on)
Premier Support (Add-on)
Widgets (Add-on)
HIPAA Compliance (Add-on)
Increase Customer Satisfaction and Revenue
Increase Customer Satisfaction and Revenue
The complete TeamSupport Customer Service Platform includes:
The complete TeamSupport Customer Service Platform includes:
Build stronger customer relationships with help desk software built for B2B organizations. Go beyond closing tickets with customer-focused support
Meet your customers where they are and provide support across channels - web, chat, email, and more. Improve efficiency and answer common questions with automation and chatbots so your team can focus on providing a superior customer experience.
Become a trusted resource for your customers. See all customer information in one place, and walk them through the ideal customer journey. Enable your customer success team to help clients reach their goals and get the most out of your products and services, so they renew and expand their relationships with you.
Know more about your teams and customers with custom dashboards and personalized metrics. Quickly uncover inefficiencies and discover opportunities to serve your customers better.
A simple to use, yet versatile and powerful product. Does exactly what you need it to do!
TeamSupport offers the ultimate post-sale support, not only during implementation and onboarding but on an ongoing basis. We feel like we have a true business partner with TeamSupport.
TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.
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