TeamSupport has two simple customer support pricing plans to fit your needs.

Support Desk

$50

  • Per agent Per Month*

  • Perfect for end user customer support or external help
  • desk operations. Easily assign, track, and manage
  • customer support requests.
  •  

Get Started

*prices reflect discounts for annual billing.

Enterprise

$69

  • Per agent Per Month*

  • Perfect for software and technology companies.
  • Track support issues, product bugs, defects,
  • and feature enhancements.
  •  

Get Started

*prices reflect discounts for annual billing.

One Fee to Make Your Life Simple.

fee_icon-1One monthly fee gets you all the features and customization options included in your plan along with all of the post-sales support. And there are never hidden fees or surcharges. With our online support software, there’s nothing to install, no additional software to buy, and nothing to manage yourself.

TRUSTED BY THE WORLD’S LEADING COMPANIES

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Meet members of the TeamSupport customer success and onboarding team, awarded Stevie® Award Silver for Customer Service Team of the Year.

We make it easy.

We offer regular, personalized outreach through dedicated Customer Success Managers, a wide range of self-help tools, and a robust library of educational resources. All focused on helping you be the best at providing B2B customer support to your clients.

Your CSM participates in the onboarding process and sticks with you every step of the way to give your team the tools you need to succeed, whether that's a refresher on a newly adopted feature or onboarding new team members.

Get Started

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Learn more about how to choose the right B2B customer support software provider and what to expect after the sale closes with TeamSupport. Download The Journey from Discovery to Onboarding and Beyond.

Feature Comparison

Support Desk Enterprise
Customer management features    
Complete customer and contact database blue-check gold-brown-check
Unlimited customers and contacts blue-check gold-brown-check
Ticket history by customer or contact blue-check gold-brown-check
Customer notes with alerts blue-check gold-brown-check
Agent ratings blue-check gold-brown-check
Customer insights blue-check gold-brown-check
Customer families blue-check gold-brown-check
Customer Distress Index™ blue-check gold-brown-check
Sentiment analysis X gold-brown-check
Ticket management features    
Email-to-ticket blue-check gold-brown-check
Phone-to-ticket (through RingCentral) blue-check gold-brown-check
Custom fields, statuses, and properties blue-check gold-brown-check
Conditional custom fields blue-check gold-brown-check
Assign tickets to users or groups blue-check gold-brown-check
Ticket collision prevention blue-check gold-brown-check
Related and family tickets blue-check gold-brown-check
Integrated screen recording blue-check gold-brown-check
Ticket automation and workflows blue-check gold-brown-check
Integrated video/webcam recording blue-check gold-brown-check
In-line images and file attachments blue-check gold-brown-check
Global search blue-check gold-brown-check
Mobile agent tools blue-check gold-brown-check
Log private or public actions with notifications blue-check gold-brown-check
Live customer chat blue-check gold-brown-check
Visual chat with screen and video recording X gold-brown-check
Customer self-service features    
Ticket deflection blue-check gold-brown-check
Email deflection blue-check gold-brown-check
Internal and external knowledgebases blue-check gold-brown-check
Public or private customizable customer portals (hubs) blue-check gold-brown-check
Embed customer hubs in your website blue-check gold-brown-check
Community forums blue-check gold-brown-check
Multiple hubs for product lines and multi-brand X gold-brown-check
Collaboration features    
Water Cooler (internal social network and chat) blue-check gold-brown-check
User groups blue-check gold-brown-check
Ticket queue blue-check gold-brown-check
Internal wiki blue-check gold-brown-check
Integrated calendar with task assignments blue-check gold-brown-check
Task management X gold-brown-check
Products and inventory features    
Product database X gold-brown-check
Product and version tracking X gold-brown-check
Product lines (aka multi-brand) X gold-brown-check
Inventory and asset tracking X gold-brown-check
Link products and versions to tickets and customers X gold-brown-check
Customer portal can be customized by product X gold-brown-check
Reporting and analytics    
Hundreds of stock reports blue-check gold-brown-check
Customizable dashboard blue-check gold-brown-check
Agent and group reporting blue-check gold-brown-check
Advanced custom reports blue-check gold-brown-check
Integrations    
CRM integrations including Salesforce, Oracle, Highrise, and Zoho blue-check gold-brown-check
Business tool integrations including MailChimp, NiceReply, Dropbox, Slack, and Twitter blue-check gold-brown-check
Zapier integration platform blue-check gold-brown-check
Rest API blue-check gold-brown-check
Developer tool integrations including Jira and Beanstalk blue-check gold-brown-check
Widgets (aka plugs) X gold-brown-check
Security and controls    
SLA management with pause and business hours functions blue-check gold-brown-check
Sandbox test environment blue-check gold-brown-check
Rights management blue-check gold-brown-check
SSO capability blue-check gold-brown-check
Assign users to multiple groups (teams) blue-check gold-brown-check
SSL hosting/CNAME X gold-brown-check
Help and support    
Data migration blue-check gold-brown-check
Technical support (email, phone, live chat) blue-check gold-brown-check
Multi-time zone support blue-check gold-brown-check
Click HERE to Get Started Today! blue-check gold-brown-check

Built for Everyone

Easy-to-use ensures new users learn to use prototyping tools.
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A simple to use, yet versatile and powerful product. Does exactly what you need it to do!

James Sprules
James Sprules
DataStor It
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TeamSupport offers the ultimate post-sale support, not only during implementation and onboarding but on an ongoing basis. We feel like we have a true business partner with TeamSupport.

Alain Alejandro
SQA Support - QC Software
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TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison
Cayenta

Take the First Step.

Contact sales to get started with TeamSupport for your organization.