Customer Support |
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| TeamSupport is a purpose built B2B customer support solution that enables companies to build stronger customer relationships by providing a comprehensive view of your customers' experience. | ||
Features |
Support Desk | Enterprise |
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Customer Management |
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| Ticket Management | |
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| Customer Self-Service | |
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| KB (Internal & External) | |
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| Collaboration | |
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| Adhoc Reporting | |
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| CSAT | |
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| Integrations | |
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| Customer Distress Management | |
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| Customer Support | |
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| API | |
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| Sandbox | |
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| SLA Management | |
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| Customer Hub CNAME | X | |
| Mulit-Brand/Product Lines | X | |
| Inventory & Assets | X | |
| Advanced Reporting/Insights | X | Add On |
| Premier Support | X | Add On |
| Real-time Chat | Add On | Add On |
| Get a quote | Get a quote | |
Real Time Chat |
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| TeamSupport Chat powered by SnapEngage is designed for companies that recognize the power of digital conversations to nurture lasting customer relationships and drive long-term growth. | |||
Features |
Essentials | Professional | Enterprise |
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CRM & Help Desk Integrations |
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| Security | |
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| Multi-channel Management | |
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| Standard Support | |
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| Onboarding Services | X | |
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| Branded Experiences | X | |
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| Chat Bots | X | |
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| Advanced Security | X | X | |
| Premium Support | X | X | |
| HIPAA Compliance | Add On | Add On | Add On |
| Get a quote | Get a quote | Get a quote | |
Customer Success |
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| TeamSuccess allows your team to easily monitor, automate, and streamline your customer lifecycle, creating more upsell opportunities, reducing the risk of churn, and ensuring that as your customer relationships grow, your profits do too. | ||
Features |
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Subscription Revenue Management |
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| Customer Health Profile | |
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| Activity Automation | |
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| CSM Productivity Monitoring | |
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| Customer Segmentation | |
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| Email Integration | |
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| Product Adoption Intelligence | |
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| Reporting & Analytics | |
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| Get a quote | ||
We make it easy.
We offer regular, personalized outreach through dedicated Customer Success Managers, a wide range of self-help tools, and a robust library of educational resources. All focused on helping you be the best at providing B2B customer support to your clients.
Your CSM participates in the onboarding process and sticks with you every step of the way to give your team the tools you need to succeed, whether that's a refresher on a newly adopted feature or onboarding new team members.
Learn more about how to choose the right B2B customer support software provider and what to expect after the sale closes with TeamSupport. Download The Journey from Discovery to Onboarding and Beyond.
Built for Everyone
