Pricing
Pricing

Powerful customer support software. Simple pricing.

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TeamSupport has two simple help desk pricing plans to fit your help desk needs.

Support Desk

from...

$50

per agent per month*

Perfect for end user customer support or external help desk operations. Easily assign, track, and manage customer support requests.

Learn More
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Enterprise

from...

$69

per agent per month*

Perfect for software and technology companies. Track support issues, product bugs, defects, and feature enhancements.

Learn More
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*prices reflect discounts for annual billing.

We make it easy.

demo-screenshot-2020

We make it easy.

With our online support software, there’s nothing to install, no additional software to buy, and nothing to manage yourself. Simply access your help desk on any browser and leverage our unlimited training to make the most of TeamSupport.

One monthly fee gets you all the features and customization options included in your plan. No hidden fees or surcharges.

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What’s included?

Support Desk

Enterprise

Customer management features

Support Desk

Enterprise

Complete customer and contact database

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Unlimited customers and contacts

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Ticket history by customer or contact

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Customer notes with alerts

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Customer Distress Index™

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Agent ratings

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Customer insights

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Customer families

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Sentiment analysis

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Ticket management features

Support Desk

Enterprise

Email-to-ticket

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Phone-to-ticket (through RingCentral)

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Custom fields, statuses, and properties

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Conditional custom fields

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Assign tickets to users or groups

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Ticket collision prevention

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Related and family tickets

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Integrated screen recording

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Ticket automation and workflows

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Integrated video/webcam recording

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In-line images and file attachments

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Global search

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Mobile agent tools

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Log private or public actions with notifications

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Live customer chat

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Visual chat with screen and video recording

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Customer self-service features

Support Desk

Enterprise

Ticket deflection

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Email deflection

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Internal and external knowledgebases

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Public or private customizable customer portals (hubs)

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Embed customer hubs in your website

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Community forums

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Multiple hubs for product lines and multi-brand

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Collaboration features

Support Desk

Enterprise

Water Cooler (internal social network and chat)

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User groups

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Ticket queue

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Internal wiki

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Integrated calendar with task assignments

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Task management

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Products and inventory features

Support Desk

Enterprise

Product database

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Product and version tracking

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Product lines (aka multi-brand)

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Inventory and asset tracking

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Link products and versions to tickets and customers

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Customer portal can be customized by product

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Reporting and analytics

Support Desk

Enterprise

Hundreds of stock reports

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Customizable dashboard

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Agent and group reporting

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Advanced custom reports

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Integrations

Support Desk

Enterprise

CRM integrations including Salesforce, Oracle, Highrise, and Zoho

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Business tool integrations including MailChimp, NiceReply, Dropbox, Slack, and Twitter

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Zapier integration platform

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Rest API

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Developer tool integrations including Jira and Beanstalk

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Widgets (aka plugs)

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Security and controls

Support Desk

Enterprise

SLA management with pause and business hours functions

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Sandbox test environment

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Rights management

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SSO capability

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Assign users to multiple groups (teams)

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SSL hosting/CNAME

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Help and support

Support Desk

Enterprise

Data migration

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Technical support (email, phone, live chat)

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Multi-time zone support

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Enterprise company?
Need a private cloud?

TeamSupport is the only online help desk software provider that offers a completely private cloud solution. Installing TeamSupport in a private cloud environment can help you meet specific security and performance requirements.

In addition to all of our standard features, private cloud customers also receive:
  • Customized onboarding and training
  • Specialized dedicated support
  • Global hosting options at your choice of data center

Contact Sales to Learn More

TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison
Cayenta

A simple to use, yet versatile and powerful product. Does exactly what you need it to do!

James Sprules
DataStor IT

Take the first step.

Contact sales to get TeamSupport for your organization.

Learn More