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Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
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Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
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Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
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Allow multiple stakeholders to contribute to and work on tickets.
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Automated customer satisfaction surveys and scoring
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TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
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Quickly access support metrics and understand how your teams and agents are performing.
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Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
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Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
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Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
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Allow multiple stakeholders to contribute to and work on tickets.
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Automated customer satisfaction surveys and scoring.
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TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
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Quickly access support metrics and understand how your teams and agents are performing.
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Set custom SLAs, even to the individual customer level.
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Customize ticket page to match your brand's look and feel. Includes custom URL.
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A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
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Connect tickets and customers to brands or product lines.
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TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
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Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
-
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
-
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
-
Allow multiple stakeholders to contribute to and work on tickets.
-
Automated customer satisfaction surveys and scoring.
-
Quickly access support metrics and understand how your teams and agents are performing.
-
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
-
Set custom SLAs, even to the individual customer level.
-
Customize ticket page to match your brand's look and feel. Includes custom URL.
-
A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
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Connect tickets and customers to brands or product lines.
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TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
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Support for Facebook Messenger, Twitter, We-chat, SMS, and more.
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Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.
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Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.
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Co-browsing and cross-team conversation threads.
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Canned responses and type ahead.
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Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
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Real-time, automatic translations for over 100 languages.
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See what a visitor is typing before they submit, so you can start answering sooner.
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Metrics for agent Availability, team performance, CSAT, and more.
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Support for Facebook Messenger, Twitter, We-chat, SMS, and more.
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Start from one of 12 prebuilt templates or build your own. Includes access to the chatbot API.
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Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.
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Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.
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Co-browsing and cross-team conversation threads.
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Canned responses and type ahead.
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Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
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Real-time, automatic translations for over 100 languages.
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See what a visitor is typing before they submit, so you can start answering sooner.
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Metrics for agent Availability, team performance, CSAT, and more.
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Used to set up sub-accounts and custom configurations. Often used for department and brand-level configurations (colors, options, settings, post-chat actions).
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Secure Data Transfer, Single Sign-on (SSO), Visitor Identity Verification (VIV), allowed IPs and Domains.
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Assigned Customer Success Manager, included onboarding and training.
