Support ticketing solution for
growth companies
$49
/agent/month
Everything to get started including...
Ticketing Features:
Customer Management
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
Advanced Ticket Management
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
Customer Self-Service, Ticket Deflection
Knowledge Base (Single Product)
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Collaboration Features Within Tickets
Allow multiple stakeholders to contribute to and work on tickets.
Customer Satisfaction Rating (CSAT)
Automated customer satisfaction surveys and scoring
Customer Distress Index (CDI) scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Basic Reporting & Prebuilt Dashboard
Quickly access support metrics and understand how your teams and agents are performing.
Ticketing Features:
Customer Management
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
Advanced Ticket Management
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
Customer Self-Service, Ticket Deflection
Knowledge Base (Multiple Products)
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Collaboration Features Within Tickets
Allow multiple stakeholders to contribute to and work on tickets.
Customer Satisfaction Rating (CSAT)
Automated customer satisfaction surveys and scoring.
Customer Distress Index (CDI) scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Custom Reporting & Dashboards
Quickly access support metrics and understand how your teams and agents are performing.
Asset Management
SLA Management (Up to 3)
Set custom SLAs, even to the individual customer level.
Sandbox
Ticket Page Full Customization
Customize ticket page to match your brand's look and feel. Includes custom URL.
Customer Hubs (Up to 3)
A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
Multiple Brand/Product Lines
Connect tickets and customers to brands or product lines.
Integrations (1 included)
TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
Ticketing Features:
Customer Management
Advanced Ticket Management
Customer Self-Service, Ticket Deflection
Knowledge Base (Multiple Products)
Collaboration Features Within Tickets
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) scoring
Custom Reporting & Dashboards
Asset Management
SLA Management (Up to 3)
Sandbox
Ticket Page Full Customization
Customer Hubs (Up to 3)
Multiple Brand/Product Lines
Integrations (1 included)
Enterprise support ticketing, live chat,
customer success solution, and advanced
analytics for business reporting
$119
/agent/month
Additional Products Included:
Enterprise Live Chat - Real time customer engagement and conversion
Success - Higher retention rates with customer health monitoring, streamlined renewals, and more
Insights - Advanced Reporting with Customizable Dashboards
Create custom dashboards with metrics specific to your organization. Configure separate dashboards for different products, roles, or users
Ticketing Features:
Customer Management
Connect tickets to customers and display relevant customer information, like revenue, renewal date, number of tickets submitted, and more
Advanced Ticket Management
Assign tickets to teams, not just individuals to provide better customer service. Track time, automate processes and develop workflows.
Customer Self-Service, Ticket Deflection
Knowledge Base (Multiple Products)
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Collaboration Features Within Tickets
Allow multiple stakeholders to contribute to and work on tickets.
Customer Satisfaction Rating (CSAT)
Automated customer satisfaction surveys and scoring.
Business intelligence reporting and dashboards
Quickly access support metrics and understand how your teams and agents are performing.
Customer Distress Index (CDI) scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Asset Management
SLA Management (Unlimited)
Set custom SLAs, even to the individual customer level.
Sandbox (Up to 3)
Ticket Page Full Customization
Customize ticket page to match your brand's look and feel. Includes custom URL.
Customer Hubs (Up to 5)
A self-service resource area for your customers to manage their tickets and find answers to their questions, where they can submit and manage tickets, view Knowledge Base and Wiki articles, chat with support, and more.
Multiple Brand/Product Lines
Connect tickets and customers to brands or product lines.
Integrations (Unlimited)
TeamSupport connects to your CRM, email service, messaging platform, project management software, and more.
API Calls (Up to 20,000)
Additional Products Included:
Ticketing Features:
Customer Management
Advanced Ticket Management
Customer Self-Service, Ticket Deflection
Knowledge Base (Multiple Products)
Collaboration Features Within Tickets
Customer Satisfaction Rating (CSAT)
Business intelligence reporting and dashboards
Customer Distress Index (CDI) scoring
Asset Management
SLA Management (Unlimited)
Sandbox (Up to 3)
Ticket Page Full Customization
Customer Hubs (Up to 5)
Multiple Brand/Product Lines
Integrations (Unlimited)
API Calls (Up to 20,000)
Increase Customer Engagement in Real-time
Multi-Channel Conversation Management
Support for Facebook Messenger, Twitter, We-chat, SMS, and more.
Advanced Routing
Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.
Custom Workflows
Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.
Custom Branded Experiences
Conversation Collaboration
Co-browsing and cross-team conversation threads.
Common Response Shortcuts
Canned responses and type ahead.
Robust Security And Compliance
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
Live Translate
Real-time, automatic translations for over 100 languages.
Sneak Peak
See what a visitor is typing before they submit, so you can start answering sooner.
Chat Analytics
Metrics for agent Availability, team performance, CSAT, and more.
Standard Support
Digital Conversations To Nurture Relationships
Multi-Channel Conversation Management
Support for Facebook Messenger, Twitter, We-chat, SMS, and more.
Chatbots (1 Included)
Start from one of 12 prebuilt templates or build your own. Includes access to the chatbot API.
SMS (1 number Included)
Advanced Routing
Adjust how tickets are routed by priority, team, product, skillset, language, working hours, and more.
Custom Workflows
Create custom workflows to handle tickets more efficiently, automatically create and close tickets, connect with support, route to sales, and more.
Custom Branded Experiences
Conversation Collaboration
Co-browsing and cross-team conversation threads.
Common Response Shortcuts
Canned responses and type ahead.
Robust Security And Compliance
Soc 2 Certification, End-to-End Encryption (SSL), Data at Rest Encryption, GDPR Compliant chat, and ADA Accessibility.
Live Translate
Real-time, automatic translations for over 100 languages.
Sneak Peak
See what a visitor is typing before they submit, so you can start answering sooner.
CRM, Marketing Automation & Help Desk Integrations
Mobile SDK
Chat Analytics
Metrics for agent Availability, team performance, CSAT, and more.
Widgets (5 included)
Used to set up sub-accounts and custom configurations. Often used for department and brand-level configurations (colors, options, settings, post-chat actions).
Standard Support
Advanced Security (Add-on)
Secure Data Transfer, Single Sign-on (SSO), Visitor Identity Verification (VIV), allowed IPs and Domains.
Premier Support (Add-on)
Assigned Customer Success Manager, included onboarding and training.
HIPAA Compliance (Add-on)
Digital Conversations To Nurture Relationships
Multi-Channel Conversation Management
Chatbots (1 Included)
SMS (1 number Included)
Advanced Routing
Custom Workflows
Custom Branded Experiences
Conversation Collaboration
Common Response Shortcuts
Robust Security And Compliance
Live Translate
Sneak Peak
CRM, Marketing Automation & Help Desk Integrations
Mobile SDK
Chat Analytics
Widgets (5 included)
Standard Support
Advanced Security (Add-on)
Premier Support (Add-on)
HIPAA Compliance (Add-on)
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