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Customer Support Transformation

The guide to Essential Practices and Metrics

An eBook

Customer Support Transformation

The strategic role of Support today must be aligned (or realigned) with overall corporate strategies. Companies that are moving to subscription-based relationships with customers and seeking to bolster recurring revenue streams must leverage Support as an integral part of their post-sales strategies to sustain and expand customer relationships.

It is not sufficient to only satisfy customers, Support must help deliver positive customer experiences that help sustain existing relationships.

This eBook contains highlights from the comprehensive study of the Support industry, Customer Support Transformation: The Guide to Essential Practices and Metrics. The complete report, a collaborative effort between ServiceXRG and TeamSupport, examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. 

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Industry leaders rely on the award-winning B2B customer support software provided by TeamSupport.

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