A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients.
After considering several products, TeamSupport was selected as the team’s customer support system.
The software company’s customer support manager says TeamSupport’s chief advantages include:
TeamSupport User Since 2010
Software and Technology
USA, multiple global offices
6,700 tickets processed
“The flexibility of this product has made it worth everything,” he says. “TeamSupport works the way we want it, rather than forcing us to use a prescribed workflow. Having that level of flexibility was a key component of our selection.”
The software company implemented TeamSupport and, since then, has processed 6,700 tickets. Each customer interaction now is categorized and reported according to specific metrics.
“This is a huge upside,” the manager explains. “TeamSupport’s reporting functions allow us to see the volume of requests and the percentages of calls in certain categories—and then we can train our people in those key areas. With TeamSupport, we can do a lot more than we ever could before.”
TeamSupport’s reporting functions allow us to see the volume of requests and the percentages of calls in certain categories - then we can train our people in those key areas.