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Endless Possibilities

Although TeamSupport is pre-configured with very useful defaults, there are many opportunities for customization.

Custom Reports & Dashboards

In addition to the stock reports that come with every version of TeamSupport, we understand that different metrics are important to different companies, and even departments.  That's why we created advanced custom reports so you can get exactly the information you need, displayed how you want to see it.  Every individual user dashboard can also be customized to show the reports they want to see.  For example the data that matters to a support rep may be very different than what a product manager wants to see.

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Custom Reports & Dashboards

In addition to the stock reports that come with every version of TeamSupport, we understand that different metrics are important to different companies, and even departments.  That's why we created advanced custom reports so you can get exactly the information you need, displayed how you want to see it.  Every individual user dashboard can also be customized to show the reports they want to see.  For example the data that matters to a support rep may be very different than what a product manager wants to see.

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Custom Ticket Types

You can define the types of tickets you need to manage your operation. We start you off with a few types but you can edit/change these as needed. to help you get started, however these may be changed to fit your unique needs.  You can add, edit, delete, and re-order how your ticket types appear. 

dashboard.png

Custom Ticket Types

You can define the types of tickets you need to manage your operation. We start you off with a few types but you can edit/change these as needed. to help you get started, however these may be changed to fit your unique needs.  You can add, edit, delete, and re-order how your ticket types appear. 

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Custom Status

Every organization has different customer support needs - that's why we made TeamSupport easy to customize, so you can manage and organize your tickets the best way possible.  Ticket statuses are extremely important to show you where a ticket is in the resolution process. You can customize these based on ticket type, which allows you to define workflows so that everyone in the team knows exactly what state a ticket is in.  And of course, you can create as many statuses as you like, to configure custom workflows as needed.

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Custom Status

Every organization has different customer support needs - that's why we made TeamSupport easy to customize, so you can manage and organize your tickets the best way possible.  Ticket statuses are extremely important to show you where a ticket is in the resolution process. You can customize these based on ticket type, which allows you to define workflows so that everyone in the team knows exactly what state a ticket is in.  And of course, you can create as many statuses as you like, to configure custom workflows as needed.

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Custom Fields

Custom  fields are an important part of customizing TeamSupport according to your needs. The Custom Fields section allows you to create fields unique to your organization for items like tickets, users, and customers. Each of these different areas in the application can have as many different custom fields as you want.  You can also create categories, and rearrange your custom fields into categories by dragging and dropping. 

dashboard.png

Custom Fields

Custom  fields are an important part of customizing TeamSupport according to your needs. The Custom Fields section allows you to create fields unique to your organization for items like tickets, users, and customers. Each of these different areas in the application can have as many different custom fields as you want.  You can also create categories, and rearrange your custom fields into categories by dragging and dropping. 

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Custom Properties

Your customer support software should work the way you do, not the other way around.  With custom properties in TeamSupport you can create and edit many more custom properties like action types, ticket severity, product version status and more, quickly and easily through the admin section.  

dashboard.png

Custom Properties

Your customer support software should work the way you do, not the other way around.  With custom properties in TeamSupport you can create and edit many more custom properties like action types, ticket severity, product version status and more, quickly and easily through the admin section.  

dashboard.png

Ticket Tags

Tags let you to organize tickets around keywords that make sense to your team. Relating tickets through tags lets you easily view tickets by tag, and run reports based on tags. For example, a tag called “Exchange” would let you quickly see a list of tickets that involve the exchange server.  You can also use tags to keep track of specific issues or feature requests. In addition to relating tickets together, tagging is also used for Ticket Deflection on the Customer Portal.

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Ticket Tags

Tags let you to organize tickets around keywords that make sense to your team. Relating tickets through tags lets you easily view tickets by tag, and run reports based on tags. For example, a tag called “Exchange” would let you quickly see a list of tickets that involve the exchange server.  You can also use tags to keep track of specific issues or feature requests. In addition to relating tickets together, tagging is also used for Ticket Deflection on the Customer Portal.

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“I like the ease of access and the user-friendly layout.  My favorite part is the dashboard, how it can be customized to display specific data, and the graphing visuals that aid in demonstrating it.”

Racheal Morris
ICANotes

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

new-ts-screens.jpg

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

new-ts-screens.jpg