We discovered early on that TeamSupport was so customizable, we could make it do anything we wanted! We found new ways to automate and were able to stop using our old disjointed systems entirely.
Since implementing Messaging & Live Chat in addition to Support, we've maintained a 97% CSAT score.
TeamSupport was the perfect solution we needed. With our support personnel working remotely, they are able to collaborate together on tickets as if they were in the office, and quickly find solutions to our customers' issues.
TeamSupport is extremely user-friendly. It's a product with great functionality but it's not complicated. We like how the team there is more customer-oriented than its big box competitors.
TeamSupport enables us to continue delivering exception customer service and have made it easy to work remotely, and still collaborate. The team at TeamSupport is exceptional and they're always willing to assist or guide when issues arise.
Messaging & Live Chat is extremely easy-to-use. Visitors instantly know how to use it and can respond to the proactive chat easily.