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Why Choose TeamSupport vs Desk.com?

TeamSupport

Ranked #1 by Support Professionals

Highest Satisfaction Rating

Users rank our own customer support at 94%

99% of users say our product is going in the right direction

8.8 out of 10 for Customer and Contacts database

Private cloud option

Desk.com

Ranked #4 by Support Professionals

#4 for Customer Satisfaction

Users rank Desk's customer support at 87%

86% of users say their product is going in the right direction

8.1 out of 10 for Customer and Contacts database

No private cloud option

 

Looking for a Better alternative to Desk.com?

See why TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the 3rd party Help Desk Grid Report from G2 Crowd, an online software comparison site. 

Get the Report

customer-support-software-demo.jpg

Looking for a Better alternative to Desk.com?

See why TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the 3rd party Help Desk Grid Report from G2 Crowd, an online software comparison site. 

Get the Report

customer-support-software-demo.jpg
TeamSupport
  • Ranked #1 for overall user satisfaction
  • 9.6 out of 10 for ease of doing business
  • Our NPS score is 77 (highly satisfied minus dissatisfied)
  • Ease of admin 91/100
  • 9.1 out of 10 for ease of use
  • Ease of setup 9.1 out of 10
Desk.com
  • Ranked #4 for overall user satisfaction
  • 9 out of 10 for ease of doing business
  • Desk's NPS score is 50 (highly satisfied minus dissatisfied)
  • Ease of admin 86/100
  • 8.5 out of 10 for ease of use
  • Ease of setup 8.2 out of 10
Get the Report
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

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TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook Ontology Systems

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It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley ICANotes

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TeamSupport

$40 per user/Month

  • 9.3 out of 10 for ticket creation user experience
  • #2 for ticket automation
  • #1 for product & version tracking
  • #2 for knowledge base
  • #2 for attachments and screencasts
  • 9.2 out of 10 for chat/live support
  • #3 for ticket creation user experience

Desk.com

$100 per user/Month

  • 8.6 out of 10 for ticket creation user experience
  • #11 for ticket automation
  • #5 for product & version tracking
  • #4 for knowledge base
  • #10 for attachments and screencasts
  • 8.7 out of 10 for chat/live support
  • #11 for ticket creation user experience

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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