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Why Choose TeamSupport vs Desk.com?

TeamSupport

Ranked #1 by Support Professionals

95% Customer Satisfaction

Users rank our own customer support at 91%

96% of users say our product is going in the right direction

8.7 out of 10 for Customer and Contacts database

Private cloud option

Desk.com

Ranked #5 by Support Professionals

78% Customer Satisfaction

Users rank Desk's customer support at 85%

83% of users say their product is going in the right direction

7.9 out of 10 for Customer and Contacts database

No private cloud option

 

Looking for a Better alternative to Salesforce Service Desk?

TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the G2 Crowd Help Desk Grid Report. And we have a built-in bi-directional integration with Salesforce!

Get the Report

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Looking for a Better alternative to Salesforce Service Desk?

TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the G2 Crowd Help Desk Grid Report. And we have a built-in bi-directional integration with Salesforce!

Get the Report

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TeamSupport
  • 96% of users say TeamSupport is going in the right direction
  • 9.4 out of 10 for ease of doing business
  • Ease of admin 90/100
  • 9 out of 10 for ease of use
  • Ease of setup 8.8 out of 10
  • 87% average user adoption
Desk.com *from Salesforce
  • 83% of users say Desk.com is going in the right direction
  • 8.7 out of 10 for ease of doing business
  • Ease of admin 84/100
  • 8.4 out of 10 for ease of use
  • Ease of setup 8.1 out of 10
  • 83% average user adoption
Get the Report
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

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TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook Ontology Systems

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It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley ICANotes

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TeamSupport

$40 per user/Month

  • #2 for SLA management
  • #1 for ticket collaboration
  • #1 for product & version tracking
  • #1 for knowledge base
  • #1 for attachments and screencasts
  • #2 for chat/live support
  • #2 for ticket creation user experience

Desk.com

$100 per user/Month

  • #6 for SLA management
  • #6 for ticket collaboration
  • #5 for product & version tracking
  • #5 for knowledge base
  • #6 for attachments and screencasts
  • #6 for chat/live support
  • #6 for ticket creation user experience

 

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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