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Why Choose TeamSupport vs Desk.com?

TeamSupport

Ranked #1 by Support Professionals

Highest Satisfaction Rating

Users rank our own customer support at 94%

99% of users say our product is going in the right direction

8.8 out of 10 for Customer and Contacts database

Private cloud option

Desk.com

Ranked #4 by Support Professionals

#4 for Customer Satisfaction

Users rank Desk's customer support at 87%

86% of users say their product is going in the right direction

8.1 out of 10 for Customer and Contacts database

No private cloud option

*See why TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the 2015 Help Desk Grid Report from G2Crowd, an online software comparison service.

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

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TeamSupport
  • Ranked #1 for overall user satisfaction
  • 9.6 out of 10 for ease of doing business
  • Our NPS score is 77 (highly satisfied minus dissatisfied)
  • Ease of admin 91/100
  • 9.1 out of 10 for ease of use
  • Ease of setup 9.1 out of 10
Desk.com
  • Ranked #4 for overall user satisfaction
  • 9 out of 10 for ease of doing business
  • Desk's NPS score is 50 (highly satisfied minus dissatisfied)
  • Ease of admin 86/100
  • 8.5 out of 10 for ease of use
  • Ease of setup 8.2 out of 10
Get the Report

"TeamSupport makes it so easy to see exactly where all of your support tickets stand. What's open, what's closed, what's going on with each of them. It's simple!"

Dan Wright
Tenmast Software

TeamSupport

$40 per user/Month

  • 9.3 out of 10 for ticket creation user experience
  • #2 for ticket automation
  • #1 for product & version tracking
  • #2 for knowledge base
  • #2 for attachments and screencasts
  • 9.2 out of 10 for chat/live support
  • #3 for ticket creation user experience

Desk.com

$100 per user/Month

  • 8.6 out of 10 for ticket creation user experience
  • #11 for ticket automation
  • #5 for product & version tracking
  • #4 for knowledge base
  • #10 for attachments and screencasts
  • 8.7 out of 10 for chat/live support
  • #11 for ticket creation user experience
Get the Report

"Team support will help you soar above the cloud!"

Trisha Evans
ICANotes

Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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