There are a lot of B2C customer-focused events. There aren’t many that solely highlight the B2B industry, discussing in-depth the unique problems and challenges it has. B2B customers are demanding, require strong relationships, and it can impact your business more when you lose them. All of those B2C events just don’t get it.
That’s why we’re hitting the road and bringing along one of the top B2B customer support minds in the industry, Micah Solomon, to create a compelling event focused specifically on how support can elevate operations and drive innovation within B2B companies.
A leading expert on customer service and the customer experience, as well as customer engagement, company culture, and hospitality, Micah Solomon is a regular contributor to Forbes and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CBS, ABC, NBC, and the Harvard Business Review.
At the podium as a keynote speaker, Micah combines essential principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results.
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Angela Keeton is a Vice President at Harris and leads a large team of support professionals spanning multiple countries and languages. With over a decade of experience in support leadership roles in the software, technology, and automation industries, Angela has built a career of being on the forefront of innovation in the support industry.
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