How specifically do companies enable customer success and support to work together so they can address complex customer issues?
*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
Krishna is the Founder and CEO of SupportLogic, a startup that provides the "Intelligent Support Platform"™ built on AI and NLP to help organizations reduce customer escalations, prioritize work and drive operational efficiency. Krishna was the first employee for VMware in India and he joined the VMware support organization when it was just five members. From there he helped scale the VMware support function and he was also a key member of VMware's performance engineering group.
Omid is a SaaS success and services leader with 20+ years of experience delivering value and business outcomes for customers. Prior to SupportLogic, Omid led Product Success for Customer Service Management (CSM) at ServiceNow where he worked closely with Customer Support and Contact Center leaders. Prior to that, he was VP of Customer Success at Outcome Chains, and VP of Customer Success and Growth at SAP, SuccessFactors. Omid is recognizes as Top 100 Customer Success Strategists since 2014. He blogs and speaks at conferences and podcasts.
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.