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TeamSupport vs Freshdesk

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How does TeamSupport compare to Freshdesk?

  • Built for B2B - We’re designed to manage the lower volume, higher complexity issues you face
  • Customer Management - Reduce churn with a holistic view of the customer and their business as you provide support- not just the immediate issue in a single ticket. 
  • Omnichannel Support - Respond to customers how and when they prefer. Email-to-ticket, live chat, phone-to-ticket, customer portal, Twitter, Facebook, you name it - we’ve got it. 
  • Powerful Integrations - Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot, Slack, RingCentral, Microsoft teams, just to name a few.
  • Collaboration & Teamwork - Great support requires great teamwork. We empower you to break down silos and decrease resolve times through innate collaboration.  

 

But don't just take our word for it, here's what our customers say:

How does TeamSupport compare to Freshdesk help desk software?

Product going in right direction?
Ease of Use
Customization
Quality of Support
Reporting
Ease of Doing Business With
TeamSupport
Product going in right direction?
9
Ease of Use
8.7
Customization
8.4
Quality of Support
8.9
Reporting
8.3
Ease of Doing Business With
9.2
Freshdesk
Product going in right direction?
8.6
Ease of Use
8.8
Customization
8
Quality of Support
8.8
Reporting
7.8
Ease of Doing Business With
8.8
All satisfaction statistics based on user ratings from G2.

Capterra User Review

Overall Rating
Ease of Use
Customer Service
Features
Value for the Money
Likelihood to Recommend
TeamSupport
Overall Rating
4.5
Ease of Use
4.4
Customer Service
4.5
Features
4.3
Value for the Money
4.4
Likelihood to Recommend
81.8%
Freshdesk
Overall Rating
4.5
Ease of Use
4.5
Customer Service
4.5
Features
4.3
Value for the Money
4.4
Likelihood to Recommend
82.7%
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Fall 2019

What made us switch from Freshdesk to TeamSupport was all that existed 'under the hood' of the solution. The TeamSupport self-service solution had the level of customization we needed for our business. The software also allowed us to monitor and work with our customers at both the contact and company level to provide better customer service.

CEO
Software Company

We've used TeamSupport for a number of years and it has streamlined our Support Team. We support a number of products and TeamSupport helps us categorise and prioritise our support efforts.

Grahame Wan
Redman Solutions

TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison
Cayenta

TeamSupport is easy to setup and easy to use. We really like that we can embed basically anything we can capture off our desktop in our responses. Makes our lives easier explaining subjects to customers.

Ron Johnson
Intersil
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