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TeamSupport vs Freshdesk

See Why Businesses Prefer Working With Us

How does TeamSupport compare to Freshdesk?

  • Easy-to-use - We’re designed with simplicity in mind so users agree that our software is easier to use and train new customer service agents on. 

  • Customer Service - At the heart of what we do is care for our customers. Therefore, users prefer how easy we are to talk to, how strong our own support efforts are, and how we truly get to know you. 

  • Features - Users prefer our product features for their ability to increase customer support team efficiency, enhance collaboration, and create happier customers. Some of these capabilities include self-service tools, reporting dashboards, and our ticketing experience. 

  • Cost-Effective - We're more affordable and users agree that we're produce more value for your money and ROI. 

But don't just take our word for it, here's what our customers say:

What made us switch from Freshdesk to TeamSupport was all that existed 'under the hood' of the solution. The TeamSupport self-service solution had the level of customization we needed for our business. The software also allowed us to monitor and work with our customers at both the contact and company level to provide better customer service.

Software Company

We've used TeamSupport for a number of years and it has streamlined our Support Team. We support a number of products and TeamSupport helps us categorise and prioritise our support efforts.

Grahame Wan
Redman Solutions

TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison

TeamSupport is easy to setup and easy to use. We really like that we can embed basically anything we can capture off our desktop in our responses. Makes our lives easier explaining subjects to customers.

Ron Johnson

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