What made us switch from Freshdesk to TeamSupport was all that existed 'under the hood' of the solution. The TeamSupport self-service solution had the level of customization we needed for our business. The software also allowed us to monitor and work with our customers at both the contact and company level to provide better customer service.
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We've used TeamSupport for a number of years and it has streamlined our Support Team. We support a number of products and TeamSupport helps us categorise and prioritise our support efforts.
TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.
TeamSupport is easy to setup and easy to use. We really like that we can embed basically anything we can capture off our desktop in our responses. Makes our lives easier explaining subjects to customers.
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