Freshdesk-alternative
TeamSupport vs Freshdesk

A Freshdesk alternative for B2B customer support

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How does TeamSupport compare to Freshdesk help desk software?

Cost
Built for B2B?
Private cloud option?
Customer and contacts database
Dashboards
Reporting
Ease of doing business
Product going in right direction?
Product and version tracking
Customization
Ticket collaboration
User, role and access management
Average contract term
TeamSupport
Cost
$65 per user/month
Built for B2B?
Yes
Private cloud option?
Yes
Customer and contacts database
88%
Dashboards
88%
Reporting
85%
Ease of doing business
93%
Product going in right direction?
92% yes
Product and version tracking
88%
Customization
86%
Ticket collaboration
90%
User, role and access management
88%
Average contract term
10 months
Freshdesk
Cost
$109 per user/month
Built for B2B?
No
Private cloud option?
No
Customer and contacts database
83%
Dashboards
84%
Reporting
81%
Ease of doing business
90%
Product going in right direction?
89% yes
Product and version tracking
85%
Customization
83%
Ticket collaboration
88%
User, role and access management
87%
Average contract term
5 months
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Spring 2020

What made us switch from Freshdesk to TeamSupport was all that existed 'under the hood' of the solution. The TeamSupport self-service solution had the level of customization we needed for our business. The software also allowed us to monitor and work with our customers at both the contact and company level to provide better customer service.

CEO
Software Company
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The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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We've used TeamSupport for a number of years and it has streamlined our Support Team. We support a number of products and TeamSupport helps us categorise and prioritise our support efforts.

Grahame Wan
Redman Solutions

TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison
Cayenta

TeamSupport is easy to setup and easy to use. We really like that we can embed basically anything we can capture off our desktop in our responses. Makes our lives easier explaining subjects to customers.

Ron Johnson
Intersil
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