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Compare Freshdesk vs TeamSupport Helpdesk Software

TeamSupport

B2B Help Desk

94% of users say our product is going in the right direction

Median # of Users = 17

85% Average User Adoption

87/100 for Customer and Contacts database

Private Cloud Option*

Freshdesk

B2C Help Desk

89% of users say their product is going in the right direction

Median # of Users = 7

81% Average User Adoption

81/100 for Customer and Contacts database

No private cloud option*

Looking for a Freshdesk alternative for B2B Support?

Request a personalized demo today and experience the TeamSupport difference - helpdesk software built for B2B customer support.

Get A Demo 

customer-service-software-demo.jpg

Looking for a Freshdesk alternative for B2B Support?

Request a personalized demo today and experience the TeamSupport difference - helpdesk software built for B2B customer support.

Get A Demo 

customer-service-software-demo.jpg
TeamSupport

  • 94% for ease of doing business
  • Users rank our own support at 91% 
  • 87% for ideas & feedback from customers
  • Average Contract Term - 10 months

Customers by Size:

  • Small Business (50 or fewer emp.) - 44%
  • Mid-Market (51-1000 emp.) - 48%
Freshdesk

  • 90% for ease of doing business
  • Users rank Freshdesk support at 90% 
  • 85% for ideas & feedback from customers
  • Average Contract Term - 5 months

Customers by Size:

  • Small Business (50 or fewer emp.) - 56%
  • Mid-Market (51-1000 emp.) - 32%
Access the Full Report
We've used TeamSupport for a number of years and it has streamlined our Support Team. We support a number of products and TeamSupport helps us categorise and prioritise our support efforts.

Grahame Wan Redman Solutions

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TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison Cayenta

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TeamSupport is easy to setup and easy to use. We really like that we can embed basically anything we can capture off our desktop in our responses. Makes our lives easier explaining subjects to customers.

Ron Johnson Intersil

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TeamSupport

$75 per user/Monthly

  • 88/100 for product & version tracking
  • 87% for customization
  • 87% for reporting & dashboards
  • 8.8/10 for attachments and screencasts
  • 8.6/10 for SLA management

Freshdesk

$89 per user/Monthly

  • 82/100 for product & version tracking
  • 83% for customization
  • 82% for reporting & dashboards
  • 8.6/10 for attachments and screencasts
  • 8.4/10 for SLA management

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

helpdesk-software-private-cloud.png

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

helpdesk-software-private-cloud.png