Compare Freshdesk vs TeamSupport Helpdesk Software

TeamSupport

B2B Help Desk

93% of users say our product is going in the right direction

Median # of Users = 17

81% Average User Adoption

88/100 for Customer and Contacts database

Private Cloud Option*

Freshdesk

B2C Help Desk

89% of users say their product is going in the right direction

Median # of Users = 7

77% Average User Adoption

83/100 for Customer and Contacts database

No private cloud option*

Looking for a Freshdesk alternative for B2B Support?

Request a personalized demo today and experience the TeamSupport difference - helpdesk software built for B2B customer support.

Yes, I'd Love A Demo! 

customer-service-software-demo.jpg

Looking for a Freshdesk alternative for B2B Support?

Request a personalized demo today and experience the TeamSupport difference - helpdesk software built for B2B customer support.

Yes, I'd Love A Demo! 

customer-service-software-demo.jpg
TeamSupport

  • 94% for ease of doing business
  • Users rate our workflows at 87% 
  • 89% for User, Role, and Access Management
  • 87% for customization
  • Average Contract Term - 10 months

Customers by Size:

  • Small Business (50 or fewer emp.) - 41%
  • Mid-Market (51-1000 emp.) - 47%
  • Enterprise (>1000 emp.) - 12%
Freshdesk

  • 94% for ease of doing business
  • Users rate our workflows at 87% 
  • 89% for User, Role, and Access Management
  • 87% for customization
  • Average Contract Term - 10 months

Customers by Size:

  • Small Business (50 or fewer emp.) - 41%
  • Mid-Market (51-1000 emp.) - 47%
  • Enterprise (>1000 emp.) - 12%
Access the Full Report
We've used TeamSupport for a number of years and it has streamlined our Support Team. We support a number of products and TeamSupport helps us categorise and prioritise our support efforts.

Grahame Wan Redman Solutions

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TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison Cayenta

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TeamSupport is easy to setup and easy to use. We really like that we can embed basically anything we can capture off our desktop in our responses. Makes our lives easier explaining subjects to customers.

Ron Johnson Intersil

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TeamSupport

$65 per user/month

  • 88/100 for product & version tracking
  • 87/100 for reporting & dashboards
  • 8.8/10 for attachments and screencasts
  • 9/10 for ticket collaboration
  • 87% for integration APIs

Freshdesk

$109 per user/month

  • 85/100 for product & version tracking
  • 84/100 for reporting & dashboards
  • 8.7/10 for attachments and screencasts
  • 8.8/10 for ticket collaboration
  • 84% for integration APIs

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

G2 Grid Spring 2018

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

G2 Grid Spring 2018