Compare Freshdesk vs TeamSupport Helpdesk Software

TeamSupport

B2B Help Desk

93% of users say our product is going in the right direction

81% Average User Adoption

Median # of Users Bought- 17

88/100 for Customer and Contacts database

Private Cloud Option*

Freshdesk

B2C Help Desk

89% of users say their product is going in the right direction

77% Average User Adoption

Median # of Users Bought - 7

83/100 for Customer and Contacts database

No private cloud option*

TeamSupport

  • 94% for ease of doing business
  • Users rate our workflows at 87% 
  • 89% for User, Role, and Access Management
  • 87% for customization
  • Average Contract Term - 10 months

Customers by Size:

  • Small Business (50 or fewer emp.) - 41%
  • Mid-Market (51-1000 emp.) - 47%
  • Enterprise (>1000 emp.) - 12%
Freshdesk

  • 90% for ease of doing business
  • Users rate Freshdesk workflows at 86% 
  • 87% for User, Role, and Access Management
  • 83% for customization
  • Average Contract Term - 5 months

Customers by Size:

  • Small Business (50 or fewer emp.) - 52%
  • Mid-Market (51-1000 emp.) - 37%
  • Enterprise (>1000 emp.) - 11%
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TeamSupport

$65 per user/month

  • 88/100 for product & version tracking
  • 87/100 for reporting & dashboards
  • 8.8/10 for attachments and screencasts
  • 9/10 for ticket collaboration
  • 87% for integration APIs

Freshdesk

$109 per user/month

  • 85/100 for product & version tracking
  • 84/100 for reporting & dashboards
  • 8.7/10 for attachments and screencasts
  • 8.8/10 for ticket collaboration
  • 84% for integration APIs

Get A Demo

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

G2 Grid Spring 2018

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

G2 Grid Spring 2018