How to Select a HIPAA-Compliant Chat Provider

Compliance Matters.

Penalties for noncompliance can range from $100 to upwards of $1.5 million per year.

What are your top requirements in a HIPAA-compliant digital conversation solution?

The U.S. Health Insurance Portability and Accountability Act (HIPAA) provides guidelines around the privacy and security of Protected Health Information (PHI), and if found in violation, the penalties can be very costly.

A recent report found that of healthcare providers:
  • 85% use chat to communicate with patients
  • 60% use chat to measure patient satisfaction
  • 40% use compliant chatbots to answer frequently asked questions


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