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Customer Support System Case Studies and Success Stories


Most Recent Success Story:



Full visibility from any support agent into the customer

Harris Govern

Automated workflows and increased efficiencies


Seemless communication with robust customer service to high value clientele


Improved internal collaboration and provided more efficient customer support

Multi-Systems, Inc. (MSI)

Faster ticket resolution and better visibility for customers and agents

Heartland ECSI

Improved ticket visibility and saved time equivalent to one full-time employee


Shorter response times, faster resolution, and improved self-service


Transportation Tech

Increased customer visibility and better communications help save time and money


Reduced duplication, improved ticket management, and reduced staff time by 20%


Revamped customer experience with switch to a B2B-focused support solution

A.C.T. Lighting

Improved efficiency through better collaboration and integration with CRM

Assured Software

Ease of use and flexibility helped save time and money for both the company and their customers

Financial Services

50% reduction in customer service training time and improved customer experience  



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