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TSU Webinar

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Upcoming Live TeamSupport University  Webinar: Improving Customer Service with Agent Ratings

Wednesday March 31th, 2021 from 11AM-12PM CT

Join TeamSupport’s onboarding specialists and product experts Grayson Birkelbach and Evan Elderas as they provide valuable insights into improving and growing CSAT ratings in TeamSupport, including how to set them up and how to report on them.

This webinar is intended for All Users and will teach you tips, tricks, and helpful tactics to make the most of your TeamSupport solution.

We look forward to seeing you soon!

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What is a TSU Webinar?

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This webinar is part of our monthly TeamSupport University Webinar series that focuses on the latest tips, tricks, and best practices for TeamSupport users

 

About the Hosts

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Grayson Birkelbach
Onboarding Specialist for TeamSupport
  • Years of experience working with customers: I have been working with customers in the Training and Onboarding field for 16 years now, primarily with SaaS cloud solutions. 
  • Favorite area of TeamSupport: My favorite part of TeamSupport is the Customer Hub and how you can customize your customer experience. 
  • Most underappreciated area of TeamSupport: I love how you can create a guided path of documentation with the Wiki. It's also a great collaboration tool for text-heavy projects.  
  • Fun fact: I played ice hockey throughout high school and college and still play whenever I can, even though it's hard to find any ice in Texas. 

 

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Evan Elder
Customer Support Specialist for TeamSupport
  • Years of experience working with customers: I have over 6 years of experience onboarding customers in the automotive and housing industries prior to joining TeamSupport. 
  • Favorite area of TeamSupport: My favorite area of TeamSupport would be the Customer Hub, because it gives customers a central area to manage their issues and effectively communicate to users. On the business side, there's the added bonus that it could be fully customized and integrated indirectly into internal systems!
  • Most underappreciated area of TeamSupport: Ticket Tags assist in suggested solutions, ticket deflection and can be useful for reporting purposes as well.
  • Fun fact: 2 years ago, I set a goal to read 10 books during the year. I easily passed that goal and in 2020 I tallied 35. And my favorite dog breed is the Corgi!