Intercom-alternative
TEAMSUPPORT VS. INTERCOM

An Intercom alternative designed for B2B customer support

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Looking for Intercom alternatives? TeamSupport help desk software is a better B2B ticketing system

Cost
User base
Private cloud option?
Product and version tracking
Dashboards
Make, receive, and record calls
Producing going in right direction?
SLA management
Customer and contacts database
Reporting
Customization
Ease of doing business
Ticket creation user experience
Response automation
Email to case
Average contract term
TeamSupport
Cost
$69 per user/month
User base
Mostly mid-market and enterprise
Private cloud option?
Yes
Product and version tracking
86%
Dashboards
86%
Make, receive, and record calls
86%
Producing going in right direction?
92% yes
SLA management
84%
Customer and contacts database
87%
Reporting
83%
Customization
84%
Ease of doing business
92%
Ticket creation user experience
90%
Response automation
85%
Email to case
89%
Average contract term
10 months
Intercom
Cost
$153 per user/month
User base
Mostly small business
Private cloud option?
No
Product and version tracking
82%
Dashboards
89%
Make, receive, and record calls
80%
Producing going in right direction?
88% yes
SLA management
81%
Customer and contacts database
83%
Reporting
78%
Customization
80%
Ease of doing business
89%
Ticket creation user experience
87%
Response automation
84%
Email to case
87%
Average contract term
4 months
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Winter 2020
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The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra
Comstar Technologies

TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski
ProfitSword

TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller
Jackrabbit Technologies
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See why TeamSupport is a better-rated B2B help desk alternative to Intercom.

Sign up for a personalized demo and experience TeamSupport: help desk software built for B2B customer service.

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