Provides customer service rooted in customer success
Interface built for fast customer issue resolution
Has customer analytics and database
Built-in knowledge base solution
Has robust reporting and built-in KPI tracking
Built-in customer chat
Tries to divert service to community and partners
Interface built for engineering with no focus on speed
Doesn't have a customer database and isn't data-driven
Limited knowledge base only via purchased add-on
Generic, expects you to conform
Offers only basic reporting and no customer metrics
Doesn't provide customer chat
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.
Heather Mueller Jackrabbit Technologies
TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.
Raimund Hook Ontology Systems
It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.
Sandy Crowley ICANotes