TeamSupport is the best solution that's built to meet the unique needs of the customer, not developers and IT.

Jira Service Desk focuses on "projects". TeamSupport focuses on building strong B2B customer relationships.

TeamSupport

Focused on B2B

Provides customer service rooted in customer success

Interface built for fast customer issue resolution

Has customer analytics and database

Built-in knowledge base solution

Highly customizable 

Has robust reporting and built-in KPI tracking

Built-in customer chat

Jira Service Desk

Focused on ITSM

Tries to divert service to community and partners

Interface built for engineering with no focus on speed

Doesn't have a customer database and isn't data-driven

Limited knowledge base only via purchased add-on

Generic, expects you to conform

Offers only basic reporting and no customer metrics

Doesn't provide customer chat

 

Do Your Research.

TeamSupport is the leading B2B customer service alternative as rated by real users in the G2 Crowd Help Desk Grid Report. 

Get the Report

G2-report-3D

Do Your Research.

TeamSupport is the leading B2B customer service alternative as rated by real users in the G2 Crowd Help Desk Grid Report. 

Get the Report

G2-report-3D

Key Feature Comparison

  Jira Service Desk
Customer Database
Knowledge Base
Screen Recording
Agent Ratings
Ticket Collision
Product Lines
Suggested Solutions
Team Calendar
Multi Department Email Routing
Customer Hub Cname

The choice is clear. Get started today!

Get A Demo

 

 

TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

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TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook Ontology Systems

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It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley ICANotes

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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