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TeamSupport vs JIRA

A Jira Service Desk alternative for B2B customer support

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Jira Service Desk focuses on "projects". TeamSupport focuses on building strong B2B customer relationships.

Focus
Customization
Customer database
Knowledge base
Screen recording
Agent ratings
Ticket collision
Product lines
Suggested solutions
Team calendar
Multi-department email routing
Customer Hub Cname
Reporting & KPI tracking
Customer chat
TeamSupport
Focus
B2B
Customization
High
Customer database
check
Knowledge base
check
Screen recording
check
Agent ratings
check
Ticket collision
check
Product lines
check
Suggested solutions
check
Team calendar
check
Multi-department email routing
check
Customer Hub Cname
check
Reporting & KPI tracking
check
Customer chat
check
Jira Service Desk
Focus
ITSM
Customization
Low
Customer database
x
Knowledge base
x
Screen recording
x
Agent ratings
x
Ticket collision
x
Product lines
x
Suggested solutions
x
Team calendar
x
Multi-department email routing
x
Customer Hub Cname
x
Reporting & KPI tracking
x
Customer chat
x
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Do your research.

The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.
Heather Mueller
Jackrabbit Technologies

TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook
Ontology Systems

It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley
ICANotes
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See why TeamSupport is a better alternative to Jira Service Desk.

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