Compare TeamSupport vs Kayako Help Desk Software

TeamSupport

95% Customer Satisfaction

88% of users would recommend TeamSupport

Users rate our own customer support at 91%

94% of users say our product is going in the right direction

8.7 out of 10 for Customer and Contacts database

Private Cloud Option*

Kayako

46% Customer Satisfaction

83% of users would recommend Kayako

Users rate Kayako's customer support at 85%

76% of users say their product is going in the right direction

No Customer and Contacts database

No Private Cloud Option*

Ready to See a Better Alternative to Kayako for Business to Business?

Request a personalized demo today and experience the TeamSupport difference - help desk software built for B2B.

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Ready to See a Better Alternative to Kayako for Business to Business?

Request a personalized demo today and experience the TeamSupport difference - help desk software built for B2B.

Get A Demo

better-kayako-alternative.jpg
TeamSupport
  • 88% of TeamSupport users say it meets requirements
  • Ease of admin 90/100
  • Ease of set up 87/100
  • 94/100 for ease of doing business
  • 87/100 for customization
Kayako
  • 83% of Kayako users say it meets requirements
  • Ease of admin 82/100
  • Ease of set up 82/100
  • 86/100 for ease of doing business
  • 81/100 for customization
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TeamSupport is very simple and easy to understand. It has a user friendly interface and a design that's easy to follow. With past experience in other support applications, TeamSupport is by far the best support application on the market.

Devin Wolfenberger INdigital Telecom

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TeamSupport has helped us streamline our support and provide consistent help to customers regardless of the technician on duty. It has also improved completion time of tickets due to official ownership of tickets.

Bridget Donelson Expocad

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TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment.

Anthony Smallwood Tenmast Software

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TeamSupport

$60 per user/Monthly

  • 8.7/10 for reporting & dashboards
  • 87 out of 100 for chat/live support
  • 88 out of 100 for attachments and screencasts
  • 87% for response automation
  • 86% for knowledge base
  • 8.6 out of 10 for SLA management
  • 8.7 out of 10 for integration APIs

Kayako

$59 per user/Monthly

  • 7.8/ 10 for reporting & dashboards
  • 84 out of 100 for chat/live support
  • 79 out of 100 for attachments and screencasts
  • 85% for response automation
  • 80% for knowledge base
  • 8.2 out of 10 for SLA management
  • 8.2 out of 10 for integration APIs
Access the Full Report

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

help-desk-private-cloud.png