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Why Choose TeamSupport vs Kayako Customer Service Software?

TeamSupport

Ranked #1 by Support Professionals

Highest Satisfaction Rating 

92% of users would recommend TeamSupport

Users rank our own customer support at 94%

99% of users say our product is going in the right direction

Ranked #3 for Customer and Contacts database

Private Cloud Option

Kayako

Ranked #9 by Support Professionals

#9 for customer satisfaction

83% of users would recommend Kayako

Users rank Kayako's customer support at 86%

78% of users say their product is going in the right direction

Ranked #10 for Customer and Contacts database

No Private Cloud Option

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

new-ts-screens.jpg

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

new-ts-screens.jpg
TeamSupport

  • Ranked #1 for overall user satisfaction
  • 9.6 out of 10 for ease of doing business
  • Ease of admin 91/100
  • Ease of set up 9.1 out of 10
  • 89% of users say TeamSupport meets their requirements
Kayako

  • Ranked #9 for overall user satisfaction
  • 8.6 out of 10 for ease of doing business
  • Ease of admin 82/100
  • Ease of set up 8.2 out of 10
  • 83% of users say Kayko meets their requirements
Get the Report

"TeamSupport fulfills all your needs when it comes to customer satisfaction and usability."

Jens Weber
Printfleet Inc.

TeamSupport

$40 per user/Month

  • Ranked #4 for ticket collaboration
  • #1 for product & version tracking
  • 8.9 out of 10 for reporting & dashboards
  • 9.2 out of 10 for chat/live support
  • #2 for attachments and screencasts
  • Ranked #2 for ticket automation
  • #2 for knowledge base
  • Ranked #3 for ticketing user experience overall

Kayako

$39 per user/Month

  • Ranked #8 for ticket collaboration
  • No product & version tracking 
  • 8 out of 10 for reporting & dashboards
  • 8.3 out of 10 for chat/live support
  • #10 for attachments and screencasts
  • Ranked #10 for ticket automation
  • #12 for knowledge base
  • Ranked #8 for ticketing user experience overall
Access the Full Report

"TeamSupport tickets help keep my days organized so tasks and clients don't drop thru the cracks." 

Ben Wilson
SmartEtailing.com

Ready to See How TeamSupport is a Better Alternative to Kayako?

Request a personalized demo today and experience the TeamSupport difference - help desk software built for B2B.

Get A Demo

 

help desk software demo

Ready to See How TeamSupport is a Better Alternative to Kayako?

Request a personalized demo today and experience the TeamSupport difference - help desk software built for B2B.

Get A Demo

 

help desk software demo