Know Your Customers: How To Measure Customer Experience.
Previously Aired on September 29th, 2021
In today’s digital world, we have data available at our fingertips any time we want it. Accessing the right information is crucial when it comes to ensuring that your customers are satisfied with your product and services. Customers are the lifeblood of your business, and if you can understand and report on their post-sale experiences you can retain them for longer.
Gather your teams and watch as TeamSupport & SnapEngage experts discuss how businesses can better connect with their customers by utilizing existing technology to take customer relationships to the next level.
Watch this webinar on demand to learn:
Why it’s more important than ever to know your customers – and modern ways to get to know them better
CSAT/NPS explained and how to use it to measure overall customer satisfaction
Tools for collecting customer data from different sources
Why Chatbot surveys are better than traditional surveys
How to leverage Artificial Intelligence to measure & understand product/service barriers